Power Platform Customer Engineer

Solution Architect for Power Platform Shifts Must be willing to work in shifts

About Sonata Software

Skill Set Dynamics 365 Customer Engagement • Up to date product knowledge in Dynamics 365 Customer Engagement modules: o Dynamics 365 Sales o Dynamics 365 Customer Service o Dynamics 365 Customer Insights – Journeys o Dynamics 365 Field Service Dynamics CRM On-premises • Enterprise level administration and development focused specifically with: o CRM infrastructure installation and configuration o CRM deployment configuration o CRM customization and configuration (Data model, forms, views, JavaScript, C# .NET, plugins, workflows) o CRM integration o Dynamics CRM Cloud Migration • Knowledge in CRM 2015+ build versions and upgrade experience • Architectural experience for Dynamics CRM on-premises • A strong understanding of business application performance tuning which includes an understanding of SQL, IIS (Internet Information Services), Networking, and client-side troubleshooting. • Environment health assessment experience

This role is ideal for individuals passionate about empowering organizations through innovative and secure Power Platform solutions while championing best practices in governance and administration ABOUT SONATA SOFTWARE Sonata Software, with over $1.2 Billion Revenue, is a leading AI-first Modernization Engineering company, powered by our unique PlatformationTM framework.

Our 6400+ AI Engineers are helping enterprises transform from systems to intelligent business platforms leveraging partner ecosystem to drive speed, efficiency and growth.

Our bouquet of Modernization Engineering Services with AI -first approach cuts across Cloud, Data, AI, Dynamics, Test Automation, and Managed Services.

Sonata’s AI-led modernization is enabled by a powerful suite of proprietary tools and assets.

At the core is the

Enterprise Platform, which includes Agent Bridge -a governance and observability framework; Agent Builder -a development toolkit for fungible agents integrated into enterprise systems; and the Agent Marketplace -an internal ecosystem for modular, reusable agents.

Headquartered in Bengaluru, India, Sonata Software has a strong global presence, including key regions US, UK, India, Malaysia, Mexico, Australia, DACH (Germany/Switzerland) & Nordics (Finland).

We are a trusted partner of Fortune 500 companies in Banking, Financial Services and Insurance; Healthcare and Lifesciences; Telecom, Media, and Technology; and Retail, Manufacturing and Distribution space.

Deep collaborations with partners like Microsoft, AWS, Salesforce, and Snowflake strengthen our ability to deliver cutting-edge AI solutions.

Our 30+years of partnership with Microsoft, and being part of the elite Microsoft Inner Circle, places us among the top 1% of global Microsoft partners.

Sonata is now among the first companies to earn the Microsoft Frontier Partner Badge Also; Sonata Software is proud to achieve AWS Premier Tier Status in the AWS Partner Network.

Why join Sonata Software?

• At Sonata, you´ll have an outstanding opportunity.
• The chance to use your skills and imagination to push the boundaries of what´s possible.
• To build never seen before solutions to some of the world’s toughest problems.
• You´ll be challenged, but you will not be alone.
• You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.

Responsibilities

• Must be willing to travel within the country Role:- • Experience Level:10+ Intermediate to expert in Power Platform governance, administration, and Power Apps development. • Technical Expertise: Advanced knowledge of Power Platform Admin Center and Center of Excellence Starter Kit configuration. • Power Platform Technologies: Strong proficiency in Power Apps (Canvas and especially
• Model Driven Apps), Power Automate (cloud and especially desktop flows), Dataverse, Power Pages and other Power Platform components. • Enterprise Focus: Demonstrated experience in Power Platform administration and support within large-scale environments. • Training & Troubleshooting: Skilled in delivering technical training and resolving complex application issues. • Problem-Solving & Collaboration: Excellent analytical and collaboration skills. • Communication: Strong ability to engage with key stakeholders and cross-functional teams. • Certifications: Advanced Microsoft certifications preferred. • Consulting Experience: Previous customer-facing roles are highly desirable. • Continuous Learning: Strong commitment to staying updated on modern engineering practices and tools.

Requirements

• Skill Set Power Platform Development • Develop and maintain Power Apps solutions with a focus on model driven apps development and architecture. • Development of Power Pages. • Knowledge of Application Lifecycle Management (ALM) via Solutions. • Experience in setting up, troubleshooting and optimizing Power Automate desktop flows. • Familiarity with integrating data from Dataverse, SharePoint, and other sources. • Ability to provide technical training and guide customers through architectural decisions for custom Power Apps solutions.
• Power Platform Administration & Governance • Administer and support Power Platform environments, including Power Apps, Power Automate, and Power Platform Admin Center (PPAC). • Deep understanding of Dataverse, governance strategies, environment planning, and security. • Expertise in developing environment strategies (environment types, purpose, security roles). • Proficiency in licensing (standard vs. premium), capacity planning, and Data Loss Prevention (DLP) policies. • Analytical skills for reporting and data analysis within PPAC and M365 audit logs. • Capable of establishing and managing a Power Platform Center of Excellence (CoE).

Sonata Software is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity, age, religion, disability, sexual orientation, veteran status, marital status, or any other characteristics protected by law.