jobapplier

Technical Support Junior Officer

Blibli

Skills

Required

  • operating systems
  • software installation
  • device configuration
  • networking
  • IT troubleshooting

Preferred

  • assembling/disassembling laptops or PCs / installing applications / configuring devices / troubleshooting hardware
  • printers
  • CCTV
  • preparing devices
  • documenting technical requirements
  • device standards

Responsibilities

  • Provide hands-on technical support for day-to-day IT operational issues, including laptops, applications, printers, meeting room equipment, CCTV, and other workplace technology.
  • Diagnose, troubleshoot, repair, install, and configure IT devices and equipment, including basic hardware disassembly and replacement when required.
  • Manage and follow up on technical support tickets, ensuring issues are properly documented, prioritized, and resolved within agreed timelines.
  • Support the setup and standardization of IT devices and equipment across different entities, functions, and operational locations based on defined requirements.
  • Conduct routine checks of meeting rooms, devices, CCTV, printers, and other IT facilities to ensure they remain functional and ready for daily operations.
  • Support IT projects and implementation activities, including preparing devices, documenting technical requirements, and assisting with project execution and floor implementation.
  • Develop and maintain technical documentation, device standards, and operational guidelines to serve as references for IT setup across different functions and locations.
  • Coordinate with internal stakeholders and relevant teams to resolve technical issues, provide updates, and identify opportunities to improve IT operational processes.
  • Able to manage multiple tickets, operational requests, and project tasks while prioritizing based on urgency and business impact.

Requirements

  • Minimum Bachelor's degree (S1) in Information Technology, Computer Engineering, Computer Science, Information Systems, or related fields.
  • Basic to intermediate knowledge of computer hardware, operating systems, software installation, device configuration, networking, and IT troubleshooting.
  • Strong communication and stakeholder management skills, with the ability to explain technical issues clearly to non-technical users.
  • Proactive, hands-on, and willing to learn new technologies and technical processes through field experience.

Preferred

  • Hands-on experience in assembling/disassembling laptops or PCs, installing applications, configuring devices, or troubleshooting hardware is highly preferred.
  • Familiarity with workplace IT equipment such as printers, CCTV, meeting room devices, and other office technology is an advantage.