Junior IT Support Staff

Blibli OMG is part of Blibli’s expanding retail ecosystem, focused on delivering seamless in-store experiences and keeping our operations running smoothly. As our retail network continues to grow, reliable IT support plays a crucial role in ensuring stores and teams can operate efficiently. As a Junior Technical Support , you will be responsible for supporting day-to-day IT operations across our retail stores and internal teams. You will ensure that hardware, software, and network systems are properly set up, maintained, and functioning — helping teams work without interruption. This role is ideal for someone who enjoys hands-on technical work, problem-solving, and continuous learning in a fast-paced retail environment.

Responsibilities

• Your contribution will directly support Blibli OMG’s operational excellence and growth, enabling smooth store operations and efficient internal systems.
• You’ll Do Troubleshoot and fix issues with computers, printers, and software Help users connect to the network (Wi-Fi or wired) and solve small network-related problems Handle basic networking (TCP/IP, subnetting) and assist with installing CCTV & NVR systems Set up laptops, desktops, printers, and other hardware for new users Install and configure company-approved software Keep IT equipment inventory and location records up to date Perform regularly scheduled IT maintenance activities to ensure system reliability.

Requirements

• Strong communication skills — you can talk tech in a way that everyone understands Team player, but also great at working independently Responsible, detail-oriented, and proactive in spotting and solving issues Open to learning new technologies and growing your skills Nice to have: Certifications like CCNA, MTCNA, or similar tech credentials Why You’ll Love Working Here At Blibli OMG, we believe smooth operations start with strong technical support.
• You’ll work with collaborative teams who value learning, ownership, and continuous improvement.
• This is a place where your technical skills make a real impact — and where you’ll have the opportunity to grow as the retail business grows.