Customer Support - Shopify

Lago

Philippines
Remote
Senior Level
Posted 21 Oct 2026

Skills

Preferred

Shopify
spreadsheets
help desk platforms / shared customer support inboxes
administrative data entry

We are seeking a reliable, detail-oriented Customer Support Specialist to support Deadlast’s customer communications and day-to-day operations.

This role is primarily focused on email-based customer support, order inquiries, and data entry. The ideal candidate is an excellent written communicator who can manage customer requests efficiently, maintain accurate records, and provide a professional customer experience.

Shopify experience is a plus, particularly for candidates familiar with order management and ecommerce operations. The role may expand to include SMS support as business needs evolve. Phone support is not required.

Responsibilities

Respond to customer inquiries through email in a timely and professional manner
Assist with order status, shipping, product, and other routine customer questions
Investigate customer issues and provide accurate, helpful responses
Follow up on unresolved inquiries and escalate complex issues when necessary

Maintain a professional and consistent brand voice

Review order details and customer information in Shopify or related systems
Assist with routine order management and customer account inquiries
Identify order discrepancies and flag issues requiring additional attention

Maintain accurate customer and order information

Enter, update, and verify information across internal systems and spreadsheets
Maintain organized records of customer inquiries and issue resolutions
Complete routine administrative tasks related to customer support
Ensure data accuracy and consistency across records
Follow established customer support procedures and workflows
Identify recurring customer issues and communicate relevant patterns to the team
Maintain organized support notes and documentation
Adapt to new tools, processes, and communication channels as the business grows

Requirements

Must-Haves (Non-Negotiable): Strong written English communication skills
Excellent attention to detail and data accuracy
Strong organizational and time management skills
Ability to manage multiple inquiries and prioritize tasks effectively
Professional customer service and problem-solving skills
Ability to work independently with minimal supervision
Reliable internet connection, suitable computer, and quiet workspace
Ability to maintain consistent availability during the agreed working schedule
Detail-oriented and accurate when handling customer information
Strong written communicator who delivers clear, professional responses
Customer-focused and solutions-oriented
Organized and comfortable managing multiple requests simultaneously
Reliable, proactive, and accountable
Comfortable working independently in a remote environment
Adaptable as customer support processes and business needs evolve

Preferred

Previous experience in customer support or customer service
Hands-on experience with Shopify or Shopify order management
Experience supporting ecommerce businesses
Familiarity with help desk platforms or shared customer support inboxes
Experience with spreadsheets and administrative data entry
Experience creating customer support templates or documenting workflows
Familiarity with SMS-based customer support

Benefits

Remote Work: Work from anywhere—our team is global, and we value work-life balance.
Growth Opportunities: As a key player i you’ll have the chance to shape your role and grow with us.
Innovative Culture: Join a team that is passionate about leveraging data to solve challenges and drive success in a rapidly evolving market.