Receptionist

The Receptionist plays a key role in ensuring a welcoming and efficient workplace environment. This individual will manage front-desk operations, coordinate administrative tasks, and provide employee support, including facilitating food orders through Fripick and support to the People Experience Team.

About Broadway Support Services

• Us Broadway Support Services is an affiliate company of one of the US's largest and most reputable debt settlement companies.
• We’re all about helping our customers through a tough financial time in their lives with education and individual customer service.
• We become our clients' number one advocate to help them reestablish financial stability as quickly as possible.

Responsibilities

• Welcome and assist visitors, employees, applicants, external partners, and U.S./NDR leadership.
• Manage visitor access, including assigning and tracking access cards and VIP badges.
• Receive, organize, and appropriately route inquiries, messages, emails, packages, and other communications.
• Draft and respond to professional emails.
• Coordinate meeting and conference room reservations through Microsoft Teams.
• Prepare employment verification letters, work letters, and other assigned documentation.
• Support the People Experience team with employee inquiries, interview coordination, and administrative requests.
• Monitor office supplies inventory and assist with procurement requests.
• Coordinate with internal departments and external vendors as needed.
• Maintain an organized and professional reception area.
• Ensure assigned tasks and administrative deliverables are completed accurately and within established deadlines.

Requirements

• Minimum of 6 months of relevant experience in administrative support, customer service, front desk, or similar people-facing roles.
• Strong organizational skills, communication, and multitasking ability can compensate for lack of direct experience.
• Intermediate to advanced English proficiency is essential due to frequent interaction with U.S. leadership and visitors. professional written and verbal communication in English.
• Excellent communication and interpersonal skills.
• Customer-service-oriented mindset, with a proactive approach to assisting employees, visitors, and internal stakeholders.
• Proactive and solution-oriented mindset.
• Ability to work independently, anticipate needs, and identify opportunities to provide support without constant direction.
• Collaborative and adaptable personality.
• Both introverted and extroverted candidates are welcome, provided they demonstrate professionalism, teamwork, and the ability to integrate effectively into the team.
• Prioritize multiple tasks.
• Exceptional written and verbal communication skills.
• Punctuality expected, ready to report to work on a consistent basis.
• Attain and maintain high performance expectations on a monthly basis.
• Work in a fast-paced, high-volume setting.
• Use and navigate multiple computer systems with exceptional multi-tasking skills.
• Remain calm and professional during difficult discussions.

Benefits

• Take constructive feedback.
• Available for full-time position, overtime eligible if classified non-exempt.
• Broadway Support Services is a team-oriented environment full of rewards and growth opportunities for our employees.
• We are dedicated to our employee's success and growth within the company, through our employee mentorship and leadership programs.
• Law Benefits Private insurance Meal Subsidy Referral Program Transportation (Starting at 4:00 PM) Massive Growth Opportunities Continuous development Privileged location (City Center) Great Work Environment #LI-SM1

Availability for the following work schedule

monday through friday 8:00 AM–5:00 PM and 1:00 PM–10:00 PM (Saturday and Sunday off) Role Qualifications: Computer competency and ability to work with a computer.