Infrastructure Administrator II

National Debt Relief is seeking an IT Administrator II to join our growing Infrastructure team. This role is designed as a senior hybrid Systems/Network position supporting both areas of technology across on-premises and cloud environments. The IT Administrator II will take ownership of critical infrastructure systems and networks, ensuring high availability, security, and performance. This individual will also serve as a technical escalation point, contributing to project delivery, automation initiatives, and process improvements. The ideal candidate is a versatile IT generalist with deep hands-on expertise in systems and network administration, capable of balancing operational reliability with forward-looking technical strategy.

About Broadway Support Services

• Us Broadway Support Services is an affiliate company of one of the US's largest and most reputable debt settlement companies.
• We’re all about helping our customers through a tough financial time in their lives with education and individual customer service.
• We become our clients' number one advocate to help them reestablish financial stability as quickly as possible.

Responsibilities

• Systems Administration Administer and support Windows Servers across physical and virtual environments.
• Configure and install systems (hardware, OS, software, services) in alignment with organizational standards.
• Active Directory/Entra, Group Policy, and related identity/security services.
• Administer Microsoft 365 services including Exchange, Teams, OneDrive, and SharePoint.
• Monitor and maintain backups, patch management, antivirus, and application deployment solutions.
• Create and maintain PowerShell scripts to automate operational and administrative tasks.
• Perform system backups, restores, and capacity/performance monitoring.
• Contribute to documentation, best practices, and operational procedures.
• Network Administration Administer and troubleshoot routers, switches, firewalls, VPNs, and wireless infrastructure.
• Oversee and optimize network configurations within AWS and Azure, integrating on-premises and hybrid systems.
• Implement and enforce network security policies with Fortinet, Palo Alto, Netskope, and related tools.
• Monitor and analyze network health, proactively identifying and resolving issues.
• Configure routing, web filtering, and performance optimization for critical business applications.
• General Responsibilities Physical installation and configuration of systems and network hardware.
• Collaborate with project teams to define technical needs, strategies, and implementation plans.
• Serve as an escalation point for Level 3 issues from IT Support and Infrastructure teams.
• Participate in technical research, evaluating new tools and recommending automation and efficiency improvements.
• Contribute to disaster recovery planning and execution.
• Maintain knowledge base articles and SOPs to support knowledge sharing and consistency.

Requirements

• Participate in on-call rotation Qualifications Education & Experience Bachelor’s degree in IT, Computer Science, or related discipline preferred (or equivalent experience).
• 5+ years of proven hands-on experience in systems and/or network administration.
• Microsoft or Network certifications (MCP, CCNA, etc.) strongly preferred.
• Strong experience with Microsoft 365 administration and scripting (PowerShell).
• Demonstrated experience with both enterprise server and networking environments.
• Skills & Abilities Strong problem-solving, analytical, and troubleshooting skills across systems and networks.
• Ability to think strategically and execute in a fast-paced, high-demand environment.
• Proven ability to manage competing priorities and reprioritize as business needs change.
• Excellent communication skills with stakeholders at all levels.
• Collaborative and inquisitive nature with a willingness to challenge the status quo.
• Background in using a Helpdesk ticketing system Familiarity with ITIL processes and change management practices.

Preferred

• Network Admission Control experience preferred.
• Call Center infrastructure experience is a plus.

Benefits

• Broadway Support Services is a team-oriented environment full of rewards and growth opportunities for our employees.
• We are dedicated to our employee's success and growth within the company, through our employee mentorship and leadership programs.
• Law Benefits Private insurance Meal Subsidy Referral Program Transportation (Starting at 4:00 PM) Massive Growth Opportunities Continuous development Privileged location (City Center) Great Work Environment #LI-EM1