Security Manager

Lead the security process, align policies and procedures, and manage the guarding vendor to ensure safe, compliant operations.

About Broadway Support Services

• Us Broadway Support Services is an affiliate company of one of the US's largest and most reputable debt settlement companies.
• We’re all about helping our customers through a tough financial time in their lives with education and individual customer service.
• We become our clients' number one advocate to help them reestablish financial stability as quickly as possible.

Responsibilities

• Ensure compliance with company security policies, standards, and regulatory requirements, fostering a safe and secure environment.
• Coordinate with Front Desk for access control and badges.
• Own the security process (policy, SOPs, incident response, investigations, reporting).
• rosters, post orders, training, and performance reviews.
• CCTV monitoring, access control processes, and badge issuance with Front Desk.
• Conduct risk assessments and drills; ensure compliance with life-safety/security standards.
• Manage incident logs/ledgers; ensure escalation and closure of cases.
• Deliver security awareness and onboarding briefings for employees and vendors.
• Ensure compliance audits and implement corrective actions for security gaps.
• Support emergency response coordination and continuous improvement initiatives.
• Approve/adjust guarding posts and rosters; initiate vendor corrective actions.
• Restrict access or lock-down areas during incidents in coordination with FM.
• Authorize escalations to law enforcement or corporate security as needed.
• Incident response time and closure (% within target).
• Guarding vendor SLA performance (%).
• Access control exceptions reduced (trend).
• Audit findings closed (days).
• Internal: Facilities Manager, Front Desk, Workplace Services Lead, Ops Supervisor.
• Guarding vendor, CCTV monitoring partners, local authorities as required.

Requirements

• This position requires intermediate to advanced English proficiency, with strong spoken and written communication skills.
• Minimum 4 years in corporate security or protective services with vendor management experience.
• Knowledge of CCTV/access control operations and incident management.
• Strong communication and documentation discipline.
• Bachelor’s degree in a relevant field.
• Equivalent experience with recognized certifications may be considered.
• Monday–Friday 09:00AM–6:00PM; Must remain available outside scheduled hours, including evenings and weekends, when operational support, approvals, or emergency escalation is required.
• Onsite presence outside regular hours is only expected when necessary based on the situation.

Benefits

• Site: Santo Domingo Benefits Broadway Support Services is a team-oriented environment full of rewards and growth opportunities for our employees.
• We are dedicated to our employee's success and growth within the company, through our employee mentorship and leadership programs.
• Law Benefits Private insurance Meal Subsidy Referral Program Transportation (Starting at 4:00 PM) Massive Growth Opportunities Continuous development Privileged location (City Center) Great Work Environment #LI-EM1