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Technical Team Leader

transcosmos (TCIS)

Skills

Required

  • BPO
  • ticketing systems
  • Microsoft Office
  • _Business Process Outsourcing_

Preferred

  • Monitor service quality

Are you an experienced Technical Support professional with a passion for leading people? We're looking for a Technical Team Leader to inspire, coach, and develop a team of technical specialists while ensuring exceptional service delivery for our customers.

About transcosmos (TCIS)

transcosmos (TCIS) · Budapest, Hungary · — · Posted 2026-10-20

Responsibilities

  • Lead, mentor, and support a team of Technical Support professionals
  • Drive team performance through regular coaching and feedback
  • Deliver technical training and share best practices
  • Monitor service quality and identify opportunities for continuous improvement
  • Facilitate team meetings and encourage collaboration
  • Build strong relationships with customers and internal stakeholders

Requirements

  • Proven experience in the BPO (_Business Process Outsourcing)_ field and in team management
  • Strong English communication skills (written and spoken)
  • Experience with ticketing systems and Microsoft Office
  • Excellent coaching, organizational, and problem-solving skills
  • A proactive, customer-focused mindset with the ability to motivate others

Benefits

  • Take the next step in your leadership career
  • Work with a supportive, collaborative team
  • Make a real impact on service quality and team development
  • Grow in an international and dynamic environment

Competitive salary and cafeteria benefit package (SZEP Card)

  • Medical Coverage - Private health insurance package - _MediCare_
  • Paid training to equip you with everything you need
  • A stable, full-time role in our modern Budapest office

A fun, multicultural team that values your input

  • Ongoing growth and development in a dynamic BPO environment
  • Ready to lead, inspire, and make a difference? We'd love to hear from you!

Technical details

  • Location: _Budapest, Váci út 1-3., DBH Flex, B building 3rd floor, 1062 (Hungary)_
  • Working hours: 08:00 - 16:30 or 11:30 - 20:00
  • Employment type: Full time, 40 hours/week

Apply

[Apply at transcosmos (TCIS)](https://apply.workable.com/tciscareers/j/07B0AB7EEF/apply)