jobapplier

French-Speaking Technical Support Analyst

transcosmos (TCIS)

  • Are you passionate about technology, problem-solving, and helping people? Do you enjoy finding solutions to technical challenges and making technology easier for others?
  • We are looking for a French-speaking Technical Support Analyst to join our international customer support team in Budapest.

Responsibilities

  • In this role, you will support customers of a leading brand in the consumer electronics and smart home technology industry, helping them get the most out of their devices and resolving technical issues.
  • Provide customer and technical support in French via phone, email, and chat.
  • Troubleshoot hardware, software, and connectivity-related issues.
  • Guide customers through technical solutions in a clear, patient, and professional manner.
  • Handle product and service enquiries, customer complaints, and order-related questions.
  • Take ownership of customer issues and follow them through to resolution.
  • Investigate technical problems and escalate complex cases to the appropriate internal teams.
  • Deliver accurate information while ensuring a positive customer experience.
  • Collaborate with colleagues and follow established support procedures and data protection guidelines.

Requirements

  • French language proficiency to confidently support French-speaking customers.
  • Good command of spoken and written English.
  • Previous experience in customer service, technical support, or a BPO environment.
  • Strong interest in consumer electronics, technology, and troubleshooting.
  • Familiarity with Microsoft Office applications.
  • Knowledge of Wi-Fi/WLAN, Bluetooth, and basic hardware/software troubleshooting.
  • Strong communication, analytical, and problem-solving skills.
  • A customer-focused mindset, patience, and empathy.
  • Ability to work independently while collaborating effectively with a team.
  • Minimum high school education or equivalent.
  • Opportunities to develop your technical support and customer communication skills.

Preferred

  • If you speak French, enjoy working with technology, and like helping customers solve real problems, we'd like to hear from you.
  • Apply now and take the next step in your technical support career!

Benefits

  • The opportunity to work in an international, multicultural environment.
  • Exposure to consumer electronics and smart home technologies.
  • A role combining customer interaction with hands-on technical problem-solving.

French-Speaking Technical Support Analyst

transcosmos (TCIS) · Budapest, Hungary (Hybrid) · — · Posted 2026-10-30

Work arrangement: Hybrid

Working hours: Monday to Friday, 10:00 AM – 7:00 PM (40 hours per week)

Apply

[Apply at transcosmos (TCIS)](https://apply.workable.com/tciscareers/j/E3DD8526EF/apply)