Project Manager

Responsibilities

• Drive the deployment of global customer service capabilities and standards across markets through structured planning and execution governance
• Coordinate end-to-end rollouts from planning through go-live and stabilisation
• Plan cutovers so that live customer service operations continue with minimal disruption
• Track progress, milestones, and delivery commitments across parallel market rollouts
• Ensure readiness across both business and technical teams before each market goes live
• Enable consistent adoption of the global standards, resisting per-market divergence
• Coordinate training, communications, and hypercare with the local organisations
• Manage dependencies between markets, platform teams, and third parties
• Own risk and issue management: identify early, escalate clearly, drive to closure
• Report status to programme leadership with an accurate picture, not a comfortable one

Requirements

• Deployment and cutover planning —
• in environments where the business is live and cannot stop
• Dependency, risk, and issue management —
• at programme level
• Stakeholder management —
• across business and IT, and across countries with differing local practice
• Adoption of global standards —
• experience driving them against local resistance
• Execution governance
• ability to coordinate multiple parallel deployments while maintaining delivery control.
• English —
• professional working proficiency; it is the programme language

Preferred

Project management certification (PMP, PRINCE2, or SAFe)

• Experience rolling out contact centre or CRM platforms — Genesys Cloud, Salesforce, or equivalent
• Background in customer service, after-sales, or another large-scale B2C service organisation
• Experience working in an Agile programme alongside Product Owners and Scrum Masters
• Change management or business readiness experience

Client

Global automotive manufacturer — customer care and engineering technology programme

Engagement

Full-time

Duration

Up to 3 years

Model

Nearshore delivery from Lisbon,

Office presence

Minimum 3 days per week on-site in Lisbon

Travel

Delivery is 100% from Lisbon. Occasional travel to Germany is likely; colleagues from Germany will also visit the Lisbon team.

Level

Senior : minimum 8 years in IT project management, of which at least 3 leading multi-market or international rollouts.

GOVERNANCE

Align stakeholders across markets, business functions, and IT — and keep them aligned as scope evolves

Technical skills

Multi-market rollouts — proven IT project management delivering a common platform or standard across countries

Additional European languages

• Highly proactive profile able to work autonomously
• Why Cronos Group?

We’ll propose you

An attractive salary package

A good work-life balance environment

• The assurance of working in cutting-edge technologies in an entrepreneurial spirit.
• The opportunity to develop your skills thanks to tailor-made training courses according to your needs

A good job in a friendly place

If you wish to integrate a dynamic structure on a human scale while working with the latest technologies, don't wait anymore and join Cronos!