Customer Service Representative

Responsibilities

Respond to inbound leads within minutes

• Book roofing appointments for Sales Reps quickly and accurately
• Keep CRM (ServiceTitan) records clean and up to date
• Follow up relentlessly on unbooked or aged leads
• Work closely with outside sales and installation teams
• Hit and exceed key KPIs: 85%+ booking success rate, 250+ calls, 25%+ tenant aggregator conversion, and 200+ booked estimates per month

Why You'll Want This Role

Includes base pay

— plus uncapped commission potential

Uncapped upside

— Top performers earn $80,000+ yearly with commission

Fast commission payouts

— 0.25% of sold jobs booked during regular hours, 0.75% for evenings/weekends

Full benefits

— Health, Dental, and Vision insurance, plus 401(k) with company match

Reliable time off

— PTO after 90 days

Real growth path

— Fast-track promotion opportunities in a recognition-based culture

What You'll Do

• Make high-volume outbound calls to warm and hot leads
• You'll Thrive Here If You're
• High-energy and competitive by nature
• A strong, confident phone communicator
• Motivated by a tracked, KPI-driven environment
• Organized, detail-oriented, and self-motivated

A fast learner with strong follow-up discipline

• Experienced in sales or home improvement — a plus, but not required
• This isn't a clock-in, clock-out job.
• It's a performance-driven opportunity for someone who wants to grow fast, earn big, and be part of something real. If you're hungry for success, apply today and let's win together.
• Build a career with us at Guaranteed Roof