Customer Experience Representative

Responsibilities

• Work warm leads and re-engage prior clients who previously chose not to move forward
• Conduct outbound follow-up calls to educate clients and close deals

Build and maintain strong, lasting customer relationships

• Act as a trusted advisor, helping homeowners solve roofing and exterior issues with tailored solutions
• Develop and execute sales strategies to meet or exceed revenue goals
• Maintain accurate records of all activity in CRM software
• Stay current on product knowledge, industry trends, and competitive insights

Why You'll Want This Role

Warm leads only

— no cold door-knocking, ever

Performance-driven income

— your effort directly shapes your earnings

Real career path

— clear opportunities to advance, not a dead-end role

Daily coaching and development

— invest in your growth, not just your quota

Empowered, not micromanaged

— you're trusted to do what you do best

Family-first culture

— supportive leadership that genuinely wants to see you succeed

What You'll Do

You'll Thrive Here If You're

• A proven closer with a track record of meeting or exceeding sales targets
• Experienced in roofing or exterior home improvement sales (preferred)
• Comfortable closing deals virtually in a high-paced, competitive environment
• A natural communicator who builds trust and rapport quickly
• Tech-savvy — comfortable with CRM systems, iPads/iPhones, and Microsoft Office (Outlook, Word, Excel, Teams)
• Confident, self-disciplined, and highly motivated

Analytical, with a good read on market trends

Team-oriented, with a genuine desire to help clients and win together

Compensation & Benefits

Base salary plus commission — you'll never be commission-only

Earn up to 5% commission on completed jobs

• Average Customer Experience Representatives earn $1,000 per closed deal
• Health, Dental, and Vision insurance
• 401(k) with company match
• PTO after 90 days

Fast-track promotion opportunities

• Ready to build relationships, close deals, and grow your career — together?
• Apply today and let's take the next step with us here at Elite Roofing!