Concourse Supervisor

Responsibilities

• in: Food & Beverage locations such as bars, concession stands and
• kiosks, Merchandise stores, Custodial responsibilities and Guest Service
• Assess, evaluate and coach front line colleagues
• Provide consistent, fair and timely feedback to colleagues through various
• methods (i.e., coaching, mentoring, one on one)

Manage the content and delivery of pre-shift meetings

• Takes ownership of supervisory locations and maintains a clean, safe and
• Addresses customer concerns, feedback and suggestions in a timely and
• efficient matter while offering recovery solutions when necessary.

What will you do?

• Accountable for daily supervision and leadership of front line colleagues areas such as Usher and Elevator Operator employees.
• Demonstrate a positive attitude and operate with high energy throughout the entire shift
• Function as a role model to front line colleagues by demonstrating a positive attitude, and achievement of company objectives and goals
• Ensures that front line colleagues are engaged, upbeat, and delivers an exceptional guest experiences
• Highly responsive to emergencies in a fast paced, time sensitive environment
• Monitors Department of Health (DOH) regulations and city codes.
• aesthetically pleasing working environment.
• Provide exceptional experiences for our guests, partners, and team members, including by adhering to our appearance and presentation guidelines while on-site.

What do you need to succeed?

The ideal candidate will have a minimum of 3-5 years’ Supervisory experience, and/or knowledge of events, sports, theatre operations,

within an entertainment venue

Candidates who have completed a minimum of 60 credit hours of college level coursework (representing 2 years), or have shown similar self development through certifications, trade school coursework, etc. are preferred.

Prior working knowledge of Food & Beverage outlets, Bar,

Custodial/Housekeeping duties & Merchandise Sales management is desirable.

Experience supervising union staff preferred

• Excellent communication skills, ability to mobilize key stakeholders, and engage with all levels in the organization
• Demonstrated experience completing reports and documenting staff performance is essential
• Ability to engage and develop collaborative relationships and influence within team and across functions, even without direct reporting relationship
• Adept at maintaining a positive, open, approachable, and professional relationship with a diverse group
• Comfortable with managing conflict and responding to customer problems with a sense of urgency
• Ability to demonstrate success in managing multiple tasks while under tight deadlines

Experience motivating, and encouraging exceptional performance

• Ability to hold team accountable for outcomes and monitor performance
• Demonstrated experience coaching, mentoring and developing staff to perform at high levels
• Ability to navigate internal organization/process
• Proactive self-starter and able to work collaboratively

Special Requirements

• General physical requirements such as lifting 25 lbs, standing for long periods,
• walking long distances, bending and constant motion (restocking) is often required.
• Must be willing to travel to other locations as needed
• Ability to work a flexible schedule including nights, have split days off,
• work weekends and holidays in a 24 X 7 environment

#LI-ONSITE

Hourly Pay Range

$38

$38 USD

At MSG, we recognize the importance of upskilling employees’ talents and strengths so they can drive their careers forward. We are proud to offer a robust set of tools and resources to help employees understand their interests and purpose, harness their talents and obtain the skills they need to reach the next step in their careers. Growth and longevity for our employees are top priorities here.

We value diversity and are looking for extraordinary employees of all backgrounds! MSG is an Equal Opportunity Employer and provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, sexual and reproductive health choices, national origin, citizenship, age, genetic information, disability, or veteran status.

MSG complies with all applicable federal, state, and local laws governing nondiscrimination, including considering requests for reasonable accommodations as required.