Coordinator Workforce

Madison Square Garden Entertainment Corp. (MSG Entertainment) is a leader in live entertainment, delivering unforgettable experiences while forging deep connections with diverse and passionate audiences.

The Company’s portfolio includes a collection of world-renowned venues – New York’s Madison Square Garden, Infosys Theater at Madison Square Garden, Radio City Music Hall, and Beacon Theatre; and The Chicago Theatre – that showcase a broad array of sporting events, concerts, family shows, and special events for millions of guests annually. In addition, the Company features the original production, the

Christmas Spectacular Starring the Radio City Rockettes

• , which has been a holiday tradition for more than 90 years. More information is available at www.msgentertainment.com
• .
• Who are we hiring?

The Coordinator, Workforce Operations supports assigned business units by managing employee scheduling, time and attendance, payroll preparation, and compliance with company policies and collective bargaining agreements (CBAs).

This hands-on, business-facing role requires strong attention to detail, operational judgment, and accountability for accurate and timely execution. The

Coordinator

works closely with Operations leaders, Human Resources, and employees to anticipate staffing needs, resolve workforce issues, and maintain a positive employee experience. The position requires an active presence within supported business units and flexibility to work evenings, weekends, and holidays based on operational needs.

What will you do?

Manage daily workforce activities for assigned business units, including scheduling, time and attendance, payroll, and employee support, ensuring accuracy and timely execution.

Maintain an active presence across supported business units, building relationships with managers and employees, understanding operational needs, and proactively addressing workforce concerns.

Create and

maintain

employee schedules

in accordance with

staffing needs, employee availability, company policies, and collective bargaining agreements (CBAs), including managing shift coverage and staffing gaps.

Manage employee time and attendance, including worked hours, absences, clock exceptions, disputed hours, and attendance infractions. Ensure accurate records,

timely

corrections, and compliance with established policies.

Own payroll preparation and closeout for assigned business units, ensuring timekeeping exceptions, adjustments, coding, and approvals are resolved within established deadlines. Follow up with managers, reconcile discrepancies, escalate risks, and support additional groups as needed.

Coordinate new hire onboarding and scheduling readiness, ensuring required documentation, qualifications, and compliance training are completed before scheduling. Partner with Learning & Development (L&D), communicate scheduling expectations through welcome letters, audit employee availability, and ensure necessary system access and tools are in place.

Manage employee

time and

• attendance and policy compliance, including tracking attendance points, preparing disciplinary documentation, coordinating suspensions and terminations when warranted
• , and ensuring timely manager follow-up.

Manage employee lifecycle transactions, including status changes, terminations, reversals, leaves of absence, and time-off requests. Partner with Human Resources, Benefits, and Operations to ensure accurate documentation, approvals, and system updates.

Review workforce data and reporting to

identify

discrepancies, recurring issues, and potential impacts

to

payroll, scheduling, and compliance. Take corrective action and escalate concerns appropriately.

Manage urgent employee and operational issues by gathering facts, troubleshooting, and identifying solutions. Escalate critical matters through established channels with clear context and actions taken.

Provide system and process training

to

employees and managers, reinforcing consistent application of workforce procedures and company policies.

Identify

opportunities to improve workflows, reduce errors, and enhance the overall employee experience while maintaining

accurate

records and standard operating procedures.

Communicate operational updates and outstanding issues to the Supervisor and team, supporting cross-training, effective handoffs, and coverage during peak periods or staffing gaps.

What do you need to succeed?

1

• + years of experience in workforce management, scheduling, payroll, Human Resources operations, or a related field
• .

Strong understanding of scheduling, time and attendance, payroll processes, and the impact of data accuracy on employee pay, compliance, and business operations.

Strong analytical skills, with the ability to review data, reconcile discrepancies,

identify

trends, and resolve issues accurately.

Proficiency

in Microsoft Office, including Excel lookups, pivot tables, and formulas, with the ability to quickly learn workforce management systems.

Experience in a theater, arena, or similar high-volume operational environment, with knowledge of collective bargaining agreements and scheduling requirements preferred.

Confident, approachable, and collaborative, with the ability to

maintain

an active business presence, build relationships, and communicate effectively with employees and leaders at all levels.

Sound judgment, critical-thinking, and problem-solving skills, with the ability to work independently, recognize when escalation is necessary, and manage sensitive situations professionally.

Strong organizational skills, attention to detail, and the ability to manage competing priorities, high-volume interactions, and time-sensitive deadlines.

Demonstrated integrity, tact, diplomacy, and discretion when handling confidential employee and business information.