Field Operations Associate

Responsibilities

• The Field Operations Associate is an integral role that provides technical expertise and support for secure key management, including server maintenance and monthly backup processes. This person will load software onto payment devices in our deployment facility to support operational deadlines. The Field Operations Associate will also address technical inquiries while collaborating with internal teams and customers to ensure successful product implementation and satisfaction.
• Maintain technical knowledge regarding existing and new product deployment functionality.
• Respond to inquiries relative to the technical aspects of the solution.
• Validate requirements and business needs collected by technical sales analysts and engineers.
• Maintain servers in the secure room and perform monthly backups.

Requirements

• Bachelor’s Degree in Management Information Systems, Computer Science, or related field OR at least 2 years of experience in a technical services environment.
• Experience using Microsoft Office tools.
• Experience with server maintenance and backup procedures.
• Familiarity with secure key management practices and compliance standards.
• Understanding of software loading processes for payment devices.

Preferred

• Ability to collaborate with customers, sales, and technical resource personnel in a professional manner.
• Able to analyze and resolve moderately complex technical problems.
• Experience working in a multi-functional environment.
• Understanding of customer environment, payment industry, and Verifone products and solutions
• Ability to work autonomously with little supervision.

Preferred Skills and Abilities

Strong verbal and communication skills.

Our Commitment

Verifone is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Verifone is also committed to compliance with all fair employment practices regarding citizenship and immigration status.