DR Retention/Sales

Responsibilities

• telemercadeo
• As a
• Sales & Retention Representative
• Meet and exceed

Requirements

• , or similar
• Strong communicators who are confident in

, you may

Handle inbound or outbound calls to support current or former customers

Prevent cancellations by offering solutions, benefits, or promotions

• Recommend products, upgrades, or services based on customer needs
• Explain features, pricing, billing, and contract terms clearly sales quotas retention targets, and call handling goals
• Log interactions in a

CRM platform with detailed notes

• Use active listening and objection handling to turn negative situations into positive ones
• Collaborate with team members and supervisors to improve performance

We value

real-world experience

• whether you’ve sold in person or over the phone. Ideal candidates include:
• People with experience in ventas retención telemercadeo, or servicio al cliente
• Former vendedores en tienda promotoras asistentes de ventas agentes de call center
• Candidates who’ve worked at companies like
• Teleperformance
• Synergies

CCD

VoiceTeam

English

• , both spoken and written
• Goal-driven individuals who enjoy dynamic work environments

Skills That Set You Apart

Persuasive communication and sales techniques

• Handling objections closing deals, and managing difficult conversations
• Strong typing and multitasking ability
• Comfortable using
• Microsoft Office and

CRM tools

(e.g., Salesforce, Zendesk, Five9)

Focused, reliable, and motivated to meet daily goals

• Able to follow scripts while sounding natural and confident
• Bonus If You Have

Worked in retention campaigns cross-selling, or commission-based roles

• Experience resolving billing issues cancellation requests, or service dissatisfaction
• Been part of a sales floor storefront, or customer loyalty program
• Actively contributed to a team's performance and attended training sessions

Your Experience Matters

• Whether you were a vendedor representante agente, or promotora
• your experience in connecting with customers and driving results matters. We’re not looking for perfect resumes — we’re looking for people who can get results and help clients stay.
• Apply to join our talent pool and be the first in line for new opportunities.