Customer Service Representative

About the Call Center Representative Position

• We’re seeking a personable, customer service oriented individual to join our team as a Seasonal Call Center Representative. As the primary link between our company and both current and potential clients, you’ll be responsible for providing top-notch assistance to those reaching out to us over the phone.
• In addition to having excellent customer service skills, you’ll also need to be detail-oriented and able to find solutions in a timely, efficient manner.

Call Center Representative Responsibilities

Handle inbound and outbound client calls in a timely manner

Follow company’s call center scripts

• Respond to customer needs efficiently and accurately, whether troubleshooting a problem, fielding a complaint, or assisting with other issues
• Work with the client to verify or clarify information

Diffuse angry or upset clients as needed

• Build relationships with customers based on trust and reliability
• Record all conversations in CRM software, leaving accurate notes in case the client calls back and needs further assistance
• Make sales or recommend additional services and products to customers

Attend all necessary training as needed

Call Center Representative Requirements

Must be able to speak French and English

Previous experience in a customer service role, preferably as a Call Center Representative

High school diploma/GED preferred

Exceptional customer service skills

Excellent organizational and multitasking skills

Superb verbal communication skills

Proficiency with computers, particularly CRM software and Microsoft Office Suite

Quick and accurate typing skills

Strong critical thinking and decision making skills

Bilingual speakers preferred

Salary - $19.35

• We use Artificial Intelligence (AI) in the screening process
• Seasonal contract to go through December 2026