Claim Handler CH3

Responsibilities

• Managing a caseload of pre-litigated motor claims (including PI) from inception to settlement
• Handling claims within and outside the MOJ Portal (Stages 1 & 2)
• Working within the predictive costs regime
• Negotiating settlements to achieve strong commercial outcomes
• Communicating clearly and confidently with clients
• Supporting colleagues to maintain consistently high service levels
• Acting as a technical referral point for team members
• Mentoring and supporting new starters
• Conducting file audits where required

🌟 The Role

As a Motor Claims Handler, you’ll manage a varied caseload of pre-litigated motor claims, including personal injury, from inception to settlement. Ensuring every case is handled efficiently, professionally, and with exceptional service standards.

You’ll play a key role in delivering results — not just for clients, but for the wider team.

💡 Why Join Us?

• Take ownership of your own caseload
• Develop your technical expertise
• Play a key mentoring role within the team

Work in a supportive, collaborative environment

Be part of a business that values productivity and service excellence

🔎 What You’ll Be Doing

• Ensuring accurate data input and file maintenance
• Skills, Knowledge & Expertise

You’ll ideally bring

• Experience handling motor PI claims under the predictive costs regime
• Strong knowledge of the MOJ Portal (Stages 1 & 2)

Solid pre-litigation experience

Experience handling claims outside the MOJ and predictive cost regime

Previous mentoring experience (desirable)

• Strong working knowledge of Microsoft Word, Excel, and email
• Excellent attention to detail
• Confident negotiation skills
• Outstanding communication skills
• Strong organisational abilities

A collaborative mindset and willingness to support others

• If you’re ready to take the driver’s seat in your claims career and be recognised for your expertise and leadership, we’d love to hear from you.
• Apply now and accelerate your future.