Consultant, Managed Services

Responsibilities

• Maintain and manage a portfolio of customers subscribed to Expert Services offering
• Build and foster strong client relationships, gaining credibility and trust
• Provide design and architectural guidance applying best practices and product knowledge for our customers
• Regularly touch base with clients throughout the contract life cycle and participate in business reviews and product feature demonstrations
• Conduct one-on-one training session and provide ad-hoc coaching for design and template construction
• Provide technical configuration for the customer including data modeling, Vena scripts, template build/design etc.
• Work with clients on strategic planning and roadmap for expanded use of Vena

How You'll Make an Impact

Partner with Customer Success team to nurture the customer in being a Vena advocate and identify expansion opportunities

We'd Love to See

You have 4+ years of software implementation, consulting or finance/accounting experience

You have advanced proficiency in Microsoft Excel

• You are customer service focused and in possession of superior client interaction skills, with the ability to communicate to all levels across an organization including C-Level leaders when needed
• You have exceptional organizational, presentation, and communication skills
• You demonstrate a strong knowledge of financial processes and applications such as budgeting, forecasting, financial consolidations, month-end close processes, and general reporting
• You are a proven top performer with a diligent work ethic and willingness to go the extra mile to ensure Customer Success
• You have technical prowess, love to play with technologies, and have the ability to quickly grasp complex technical concepts, making them easily understandable to a variety of end users
• You are tenacious and have a talent for solving sticky situations, creating consensus and turning customers into advocates
• You are a great team player and can also thrive in self-managed and independent environments

Base salary range 87,550 - 118,450 CAD

*Our salaries are tailored to roles, levels and locations. Your individual pay within this range is influenced by factors like work location, skills, experience and education. As you progress in your role, your compensation may adapt, offering flexibility for growth beyond initial levels. For specifics, your recruiter will provide details and address any questions during the hiring process.

Compensation

CA$87,550 - CA$118,450 / year