Credit & Collections Representative

Responsibilities

• This role demands strong relationship management capabilities combined with professional assertiveness in collections activities. Primary Responsibilities Manage and monitor customer account portfolios, tracking aging schedules and prioritizing collection outreach to optimize Days Sales Outstanding (DSO) and minimize past-due balances Execute outbound collection activities, including telephone communications and written correspondence, to secure payment on overdue invoices Conduct credit evaluations for new customer applications utilizing established scoring frameworks, including credit report analysis and reference verification, to determine appropriate credit limits and payment terms Assess existing customer accounts for credit limit modifications and term extensions, applying standardized internal scoring criteria Investigate and resolve billing discrepancies, short payments, and deductions through coordination with sales representatives, operations personnel, and customers Process and reconcile cash applications, investigate unapplied or misapplied payments, and maintain account accuracy Implement credit holds on accounts and escalate severely delinquent accounts for third-party collections or legal proceedings in accordance with company policy Document all collection activities and customer communications with comprehensive, accurate records Generate aging reports and exposure analyses for management review and identify emerging credit risks

Who We Are

Circle Logistics is a 3rd party logistics firm focused on delivering our three core promises to our customers: No Fail Service, Personalized Communication, and Innovative Solutions. We leverage our technology, industry experience, and employee ingenuity to develop industry-leading transportation solutions. We have been in business for 10 plus years and have grown into a half-billion-dollar company, from starting as just a handful of people with Entrepreneurial Spirit as their foundation. Our story is one of resiliency and innovation that has led us to grow to over 500 employees in a booming transportation industry, that never takes a night off.