Track and Trace Rep

As a Track and Trace Representative, you will be responsible for ensuring shipments remain on schedule from pickup to delivery.

Responsibilities

• Enter and update shipment details with accuracy in our logistics system Conduct daily check calls with drivers to confirm pickup and delivery progress
• Monitor and track freight throughout the complete shipment lifecycle
• Identify potential delays and communicate timely updates to relevant stakeholders

Collect and maintain accurate shipment documentation and records

• Collaborate with Sales and Dispatch teams to resolve shipment-related issues efficiently
• Manage a high volume of outbound calls, typically 100+ calls per day, maintaining professional communication standards
• Panamanian Citizens or work permit ONLY!

Requirements

• spoken and written (English language is a valuable asset) 1-3 years of experience in logistics, dispatch, track & trace, call centers, customer service, or similar roles
• Strong communication and multitasking skills

Excellent attention to detail and organizational abilities

• Ability to manage multiple shipments and priorities in a fast-paced environment
• Proficiency with Google Workspace and Microsoft Office Comfortable handling a high volume of outbound calls A proactive, team-oriented, solutions-focused mindset
• High school diploma required; associate degree or higher preferred
• We’re a growing third-party logistics company where GRIT, TENACITY & A DESIRE TO WIN matter. You’ll join a collaborative, high-energy environment where your work directly helps keep freight moving and customers informed.