Process Manager (Last Mile)

Responsibilities

• Turn real-world fulfillment center friction into actionable engineering specifications and product roadmaps.
• Standardize methodologies across multiple sites while ensuring solutions are robust enough for rapid international expansion.
• See the immediate operational impact of your work in metrics like cycle time, cost-per-order, and fulfillment accuracy.
• Identify bottlenecks, inefficiencies, and root causes across fulfillment center and last-mile operations.
• Develop and document detailed target process designs, translating business requirements into technical specs for Product Owners and developers.
• Apply Lean, Six Sigma, DMAIC, VSM, and Ishikawa frameworks to streamline operational workflows.
• Partner with Product Owners, software developers, engineering, and local operational teams to validate, test, and implement solutions.
• Define process KPIs, build business cases (ROI, budgets, timelines), and track the measurable impact of improvements post-rollout.
• Write SOPs, prepare change management documentation, and support site teams to ensure smooth process rollouts.
• Feed field insights into continuous improvement roadmaps and strategic operational initiatives.

Requirements

2–3 years of experience

• in operations, process engineering, or JIT logistics within fast-paced environments (e-commerce, retail, automotive, or 3PL).
• Proven experience translating operational business requirements into clear process documentation for software engineering teams.
• Experience producing clear SOPs, training materials, and change management frameworks.
• English proficiency at B2 level minimum (written and spoken).

Preferred

• Lean Six Sigma certification (Green/Black Belt).
• Working knowledge of SQL, BI tools, or statistical analysis software.
• Experience working in Agile/Scrum environments with software development teams.
• Familiarity with warehouse automation, robotics, or automated logistics systems.

High-impact transformation

You will directly shape how our last-mile logistics operate as we scale across five European markets.

Tech and automation focus

Work in an environment leveraging advanced warehouse automation, robotics, AI-driven decision systems, and autonomous last-mile delivery.

Strong process toolbox

Hands-on mastery of methodologies and tools like VSM, DMAIC, Ishikawa, and SIPOC.

Data-driven mindset

Strong analytical skills paired with advanced Excel capabilities (pivot tables, complex formulas) to evaluate KPIs and drive decisions.

Flexibility to travel

Willingness to travel up to 50% across our operational sites in 5 countries (Czech Republic, Germany, Austria, Hungary, Romania).

What’s in it for you

Fair reward

You’ll get a strong fixed salary, no bonus games, no politics. Great work is rewarded clearly and fairly.

Good food every day

You’ll enjoy a free lunch every day and fresh fruit & veggies in the office. Because good food fuels great work.

Life, not just work

You’ll have real flexibility three days in the office, 2 days at the Home Office where it suits you. And unlimited paid vacation based on trust.

Personal growth

You’ll grow as fast as Rohlik does. Every challenge is a chance to learn and make an impact.

Real impact

What you do here matters. You’ll see your work changing how people eat and live from day one.

Recognition among colleagues

Your effort won’t go unnoticed. You can recognise others (and be recognised) through peer credits to use in our internal cafeteria.

Xtra membership

• You’ll get free Xtra membership and 10% cashback on everything you buy on
• Rohlik.cz

Sport & wellbeing

You’ll stay active with company sports challenges or a subsidised Multisport card.

A team that sticks together

You’ll work with people who move fast, support each other and celebrate wins together.

If this sounds like you

• You’re someone who takes ownership, acts fast and gets things done. Ready to bake something great with us?
• #LI-ML1