Change Manager (m/f/d)

Responsibilities

• Lead the project management office to track progress, monitor KPIs, and report outcomes
• Partner with stakeholders to align resources, scope, and priorities
• Provide input to process improvement, innovation roadmaps, and best-practice standardization
• Support site operations during peak demand by problem-solving and metrics reporting

Requirements

• Proven project and stakeholder management skills
• Strong analytical and problem-solving capabilities

Your Role

You've always been the person who fixes things on your shift. Now imagine doing that for our entire Berlin fulfillment center: full-time, with a clear mandate, a team, and central Operational Excellence support.

As Change Manager for our Berlin FC, you will report to the Head of Change Management. You will own the site's change and project pipeline, ensuring successful implementation of initiatives, adoption of new processes, and standardization of practices. You will partner with stakeholders across local and central teams to align resources, monitor progress, and deliver sustainable improvements. This is not a step away from operations. It's the step toward making the whole operation better, systemically.

Time Off

Unlimited vacation days

Financial Benefits

€44 monthly tax-free benefit (via become.1)

Remote Support

€20 monthly allowance for internet costs

Shopping Perks

Knuspr Xtra Account and 10% discount provided as Knuspr Credits (Cashback)

Corporate Discounts

Access to great discounts via CorporateBenefits for fitness, travel, tickets, shopping, and more

Community

Cross-FC exchange and best-practice sharing across our DACH Team

Impact Beyond Your Site

A direct line to feed your ideas back into the regional innovation pipeline

Site Ownership

Take full responsibility for change and continuous improvement at our Berlin fulfillment center, acting as the site's go-to person for all improvement initiatives

Pipeline Ownership

Own the project and program pipeline for the Berlin FC

Operational Leadership

At least 3 years of experience managing an operational area in logistics, fulfillment, or supply chain (e.g. 80+ FTE), with full shift ownership and KPI accountability

Industry Background

Experience in high-volume retail, e-commerce, or fulfillment environments, e.g. at companies like Lidl, Kaufland, Amazon, HelloFresh, or Zalando, is a strong plus

Improvement Mindset

You're ready for a dedicated improvement and excellence role. You don't want to leave operations behind; you want to fix things at the root

Influence Without Authority

You've already convinced neighboring shifts or teams to adopt your methods and can drive change without direct reporting lines

Soft Skills

Excellent communication and leadership skills, with a natural ability to coach others

Flexibility

Flexibility to work during shifts, weekends, and peak periods

Education

MBA or relevant university degree is a plus

Certifications

• Certification in Lean, Six Sigma, or project management is an advantage
• #LI-FK1 #Knuspr