Operations Associate

Responsibilities

• Own execution of operational workstreams
• across Central Operations functions, using judgment on how best to get the work done
• Pull, organize, and analyze data

to identify trends, gaps, and opportunities for improvement

• Monitor key metrics and operational queues, and drive resolution of issues within your scope — not just flagging them upward
• Identify and help implement process improvements, not just document existing ones
• Own day-to-day escalations and requests, using judgment on when to resolve directly versus loop in others
• on ad hoc requests and initiatives

Requirements

• 1+ years of experience in operations, business support, or a similar analytical individual-contributor role
• Strong analytical skills, with the ability to use data to inform decisions and drive action
• Comfort operating with ambiguity, using judgment to figure out the right approach rather than relying on a fixed playbook

Strong organizational skills and attention to detail

• Basic proficiency in SQL or similar data tools, or strong willingness to learn quickly
• Clear written communication skills for documenting work and driving alignment with stakeholders

Preferred

• Prior exposure to one of Central Operations' core functions — Contractor Operations, Marketplace & Allocations, Trust & Safety, or Pay
• Experience using SQL or other data analysis tools
• A track record of taking ownership and driving improvements without heavy oversight

Why join Handshake now

• Shape how every career evolves in the AI economy, at global scale, with impact your friends, family and peers can see and feel
• Partner hand-in-hand with world-class AI labs, Fortune 500 partners and the world's top educational institutions
• Work together with engineers, scientists, operators, and more from Palantir, Meta, Scale AI, and former YC founders
• Build a massive, fast-growing business with billions in revenue

About Handshake AI

Human data is the core infrastructure to AI advancement. Frontier AI labs currently improve model capabilities with various data-intensive post-training techniques. We believe that data spend for AI training will increase by 3-5x in the next few years and continue for much longer as models take on new domains. Handshake AI supports all of the frontier AI labs, working on their most complex data at the largest scale.

About The Role

The Operations Associate drives execution of operational programs across Central Operations' core functions — Contractor Operations, Marketplace & Allocations, Trust & Safety, and Pay. This is an individual contributor role with real ownership over the workstreams you touch: you'll dig into the data, spot what's not working, and drive improvements forward, working closely with Operations Program Managers and cross-functional partners to keep programs running smoothly.

Partner with cross-functional teams

We Offer

• Handshake delivers benefits that help you feel supported and thrive at work and in life.
• The below benefits are for full-time US employees.

Ownership

Equity in a fast-growing company

Financial Wellness

401(k) match, competitive compensation, financial coaching

Family Support

Paid parental leave, fertility benefits, parental coaching

Wellbeing

Medical, dental, and vision, mental health support, $500 wellness stipend

Growth

$2,000 learning stipend, ongoing development

Remote & Office

Internet, commuting, and free lunch/gym in our SF office

Time Off

Flexible PTO, 15 holidays + 2 flex days

Connection

Team outings & referral bonuses

Explore our mission, values, and comprehensive US benefits at joinhandshake.com/careers