Senior Enterprise Customer Success Manager

Join Handshake, a leading career development platform for students and employers. As a Senior Enterprise Customer Success Manager, you will be a strategic partner for our enterprise employer partners, helping them achieve their hiring goals and driving adoption across their recruiting teams. You will build strong relationships, advocate for customer needs, and identify opportunities for growth. This role offers comprehensive benefits, including health insurance, mental health support, 401k match, equity, and flexible time off.

Responsibilities

• Assumer la responsabilité d'un portefeuille de 20 à 25 comptes d'entreprise, en veillant à la rétention et à l'expansion des revenus.
• Établir des relations solides avec les clients, comprendre leur entreprise en profondeur et travailler de manière proactive pour maximiser leur retour sur investissement.
• Collaborer avec les équipes internes pour défendre les besoins des clients et identifier les opportunités de croissance.
• 5+ years in Customer Success, including 2+ years managing enterprise accounts with direct renewal and expansion accountability

Requirements

• A track record of retaining at-risk accounts and growing revenue within an existing book
• Executive presence, with exceptional presentation and written communication skills
• Strong business acumen: you can translate usage data into an executive narrative about ROI and outcomes
• Comfort using AI tools to work faster and serve customers better
• Strong cross-functional collaboration skills, with a bias toward ownership and follow-through
• An analytical, data-driven approach: you synthesize complex information into clear recommendations for senior stakeholders
• Experience in recruiting, talent acquisition, or HR technology, with fluency in how TA teams operate and measure success

Preferred

• Experience in a high-growth SaaS company
• Familiarity with CS platforms such as Vitally or Gainsight, and with Salesforce

Pay

USD 118,000 - 148,000