Enterprise Implementation Manager

As the Implementation Manager for Employer Customer Success, you’ll be the first touchpoint after the sale, reporting to the Director of Customer Success. You’ll help build a scalable onboarding function that delights our enterprise & strategic customers in their first 60-90 days with Handshake. Your focus is building trusted relationships with senior stakeholders and aligning employers on their goals, so every partner launches with a clear plan and a path to success.

About Handshake

Handshake was founded on a simple belief that everyone deserves a path to a great career, regardless of where they went to school or who they know. Today, we power 25 million job seekers, 1 million+ employers, and 1,600 educational institutions.

In 2025, we started Handshake AI and built the fastest-growing AI data business in history. We work directly with frontier AI lab researchers to create evaluations, publish benchmarks, and push the boundary of data. We’ve grown from $0 to ~$1B run rate and pay ~$60M to over 30K individuals every month.

Shape how every career evolves in the AI economy, at global scale, with impact your friends, family and peers can see and feel

Partner hand-in-hand with world-class AI labs, Fortune 500 partners and the world’s top educational institutions

Work together with engineers, scientists, operators, and more from Palantir, Meta, Scale AI, and former YC founders

Build a massive, fast-growing business with billions in revenue

Responsibilities

• Launch enterprise & strategic employers through kick-off calls, product set-up, & implementation checklists that drive adoption in the first 60-90 days
• Build trusted relationships with senior stakeholders to translate business goals into clear success metrics & implementation plans
• Train & coach employer partners on early talent best practices & workflows to accelerate time to value
• Use data to refine implementation strategies & build SOPs that scale onboarding across the team

Requirements

• Excellent executive-level communication skills, written & verbal, with customers & internal stakeholders
• Proven track record of building relationships & trust quickly with senior stakeholders
• A good listener who works well across multiple teams & departments
• Bias for action, with a willingness to roll up your sleeves regardless of title

Preferred

• 5+ years in a customer-facing role with project management experience (customer success, customer education, onboarding, or implementation)
• Strong project & time management skills, with the ability to manage multiple implementations at once
• Data-informed approach, with the ability to communicate outcomes in a compelling & tangible way
• Flexible, creative problem solver who is scrappy, curious, & finds another way when one door closes
• Extra Credit
• Prior implementation & project management experience
• Experience creating & rolling out new processes

Benefits

• Handshake delivers benefits that help you feel supported—and thrive at work and in life.
• The below benefits are for full-time US employees.
• Financial Wellness: 401(k) match, competitive compensation, financial coaching
• Paid parental leave, fertility benefits, parental coaching
• Medical, dental, and vision, mental health support, wellness stipend
• Learning stipend, ongoing development
• Internet, commuting, and free lunch/gym in our SF office
• Flexible PTO, 15 holidays + 2 flex days
• Team outings & referral bonuses
• Explore our mission, values, and comprehensive US benefits at joinhandshake.com/careers