Key Account Manager | China

Responsibilities

• Own and grow the merchant portfolio, identifying and closing cross-sell and upsell opportunities to meet or exceed revenue targets;
• Lead commercial negotiations with clients, balancing their needs with EBANX's commercial goals — making it a Win-Win result;
• A deep understanding of the client’s business model and business needs; design and deliver merchant-specific growth strategies leveraging data, market intel, payment landscape etc.;
• Build and sustain trusted, long-term relationships with senior merchant stakeholders, acting as a strategic advisor;
• Conduct regular performance reviews with clients to identify gaps, propose improvements, and co-create roadmaps for growth;
• Collaborate cross-functionally with product, operations, legal, and compliance teams to resolve issues and deliver a seamless merchant experience;
• Translate complex payment and regulatory topics into clear, actionable guidance for merchants navigating LATAM markets for the first time;
• Manage your pipeline rigorously in Salesforce, using data to prioritize and forecast with accuracy

What's mandatory

• Mandarin as a native language; fluent English; Korean is a plus
• 7+ years in account management or business development, with demonstrated experience managing senior-level client relationships in e-commerce, OTA, gaming, or related verticals;
• 7+ years of payment industry knowledge of payment processing flow, card scheme policy, chargeback and fraud management, card payment, local alternative payment methods etc.;
• Proven track record of hitting and exceeding revenue targets in a growth-stage or fast-moving environment;
• Strong analytical mindset: comfortable working with data to build a case, spot an opportunity, or challenge an assumption;
• Bachelor's degree in Business, Economics, or related field;
• Overseas living or study experience preferred — comfort operating across cultures is essential in this role;
• Flexible availability to accommodate China, US and LATAM time zone overlap

What we're looking for beyond the resume

Deep client communication craft: You know how to navigate a tense commercial conversation, deliver difficult feedback, and still walk out with the relationship stronger than before. You adapt your communication style to the audience — whether it's a client's finance team or their CEO.

Industry credibility: You've worked closely with merchants in e-commerce, gaming, OTA, or fintech that you understand their unit economics, seasonal dynamics, and competitive pressures.

Resilience and adaptability: The emerging market like LATAM is not a simple market — regulations shift, products evolve, and different clients’ needs. You stay composed under ambiguity and find a path forward.

Accountability for execution: You don't just identify what needs to happen — you make it happen. You follow through, close loops, and hold yourself accountable for outcomes.

Entrepreneurial energy: You treat your portfolio like a business. You spot opportunities, propose solutions proactively. You lead the talks both externally and internally.

EBANX offers

• Spanish, English, and Portuguese classes;
• Program of goals and results (variable compensation);
• EBANX Education: financial support for undergraduate, graduate, and MBA programs so you can develop important skills for your career;
• EBANX Skills: budget for workshops and courses;
• EBANX Flexible: Birthday Day Off;
• Big dream. Results-driven. Team player.
• That's the kind of person who fits the EBANX culture — and this role specifically.
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