Associate Service Data Operations Analyst

Responsibilities

BAU Management

• Perform BAU activities with strong familiarity and adherence to existing protocols for Query and Exception Management.
• Apply standard workflows to independently resolve simple queries.
• Understand the logic behind product settings and replicate verification steps to identify and resolve failures.
• Monitor alert timelines and accurately capture delay delivery.
• Maintain consistent quality in task execution, aligned with internal BAU expectations.
• SLA Management

Provide timely updates for SLA

• bound client requests.
• Ensure all activities meet agreed client turnaround expectations.
• Project Management
• Participate in team initiatives and contribute to project ideation aligned with roadmap goals.
• Collaborate with cross
• functional teams to support project execution and improvements.

Incident Management

• Track incidents accurately and maintain clear understanding of incident detection and operational impact.
• Follow standard procedures to detect issues and raise incident tickets appropriately.
• Communicate incident details clearly and support root
• cause discussions when required.
• Stakeholder Management
• Demonstrate collaboration and confidence when working with team members and responding to internal stakeholders.

Follow structured communication guidelines for cross

• team coordination.
• rich documentation when raising blockers or requesting support.

Change & Process Management

• Support reviewing and updating internal knowledge documentation.
• Understand historical fixes and propose potential solutions for exceptions identified.
• Learn and adopt newly introduced tools, processes, and workflows.
• Identify inefficiencies in BAU processes and suggest incremental improvements.

Communication Management

• Communicate professionally and clearly in client interactions while following internal communication guidelines.
• Respond to basic client queries independently and escalate complex issues when needed.
• Collaborate effectively with internal team members.

Key Responsibilities

Provide detailed, context

Mentorship

• Receive ongoing mentoring from senior team members.
• Participate in development activities to build skills toward advanced responsibilities.

Skills & Competencies

Technical Skills

• Understanding of UI-based platforms, financial data workflows (benchmark and index is plus), and issue resolution processes
• Familiarity with tools and reference systems (e.g., JIRA, Excel)

Operational Skills

• Strong attention to detail when handling exceptions and BAU workflows.
• Ability to follow structured processes for SLA updates and incident processes.

Soft Skills

• Clear written and verbal communication.
• Effective teamwork and cross department coordination.

Proactive issue

• identification mindset.
• Openness to feedback and continuous learning.