Quality and Training Analyst

Responsibilities

• Within the framework of the department’s Quality Program, conducts individual file audits, ensuring consistent application of rules and internal processing guidelines in the underwriting, audit, and customer service departments. Gathers and analyzes data collected from the quality reviews.
• Promotes quality awareness and adherence to procedures, identifies trends, coaching, and training opportunities.
• Consistently applies integrative thinking to solve for underlying needs and determine trends as a basis to develop training for team members to improve.
• Assists in the facilitation and presentation of trainings across various departments.
• Coordinates and participates in quality meetings, consistency checks, and calibration sessions.
• Supports LOA framework documentation across assigned departments, including mapping authority levels and coordinating updates with operational stakeholders.
• Provides guidance to individuals within the underwriting, audit, and customer service departments to grow their knowledge of processes, systems, regulatory requirements, and company expectations with the goal of helping them become self-sufficient and subject matter experts.
• Participates in process improvement teams/projects and other problem-solving processes to drive improvements. Provides guidance and direction on new procedures/systems, ensures they are adopted by the department.

Requirements

• High School diploma or GED required; Bachelor's Degree preferred.
• Strong attention to detail with the ability to review files accurately and consistently across high volumes.

The use of AI in Application Review

To support a fair, efficient, and consistent hiring process, we use AI-powered tools to assist in the initial screening of applications. These tools help us identify qualifications and prior work experiences that align with the requirements of the role. We may also use AI assistant video tools during interviews to support note-taking and candidate evaluation. All AI-powered outputs are still subject to human oversight and decision-making at multiple stages of the process. By submitting your application, you acknowledge and consent to Pie utilizing these AI technologies to assist in our evaluation process.

Base Compensation Range

• $70,000
• $90,000 USD

Compensation & Benefits

• Competitive cash compensation
• Comprehensive health plans
• Generous PTO
• Future focused 401k match
• Generous parental and caregiver leave
• Our

core values

are more than just a poster on the wall; they’re tangibly reflected in our work

Making every part of working with us "Easy as Pie" including our offer process. When we find someone we'd like as a Pie-oneer (a member of our team), we move quickly to put together a fair offer based on your skills, experience, location, and compensation expectations.

Each year Pie reviews company performance and may grant discretionary bonuses to eligible team members.

Location Information

Unless otherwise specified, this role is remote. Remote team members must live and work in the United States ( territories excluded) and have access to reliable, high-speed internet.

Additional Information

Pie Insurance is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, marital status, age, disability, national or ethnic origin, military service status, citizenship, or other protected characteristic.

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