Service Cloud Voice Developer

Join NTT DATA, a global leader in business and technology services. As a Salesforce Service Cloud Voice Developer, you will work closely with various teams to deliver scalable and reliable customer service solutions. You will be responsible for implementing Salesforce Service Cloud and Service Cloud Voice, as well as developing and deploying Salesforce Industry cloud solutions. This role requires experience in Salesforce development, particularly in the Public Sector domain.

Responsibilities

• Implementing Salesforce Service Cloud & Service Cloud Voice, including the development and deployment of Salesforce Industry cloud solutions.
• Working closely with business analysts, solution architects, contact centre specialists, testers, and operational teams to deliver scalable, secure, and reliable customer service solutions.
• Driving the use of tools to improve productivity, ensuring the alignment of the solution with market trends, and incorporating best practices.