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Property Maintenance Coordinator

Pavago

# Property Maintenance Coordinator

> Pavago · United States (Remote) · — · Posted 2026-11-12

**Workplace:** remote

**Department:** Candidate Sourcing

## Description

### **Property Maintenance Coordinator (Yardi / AppFolio / Buildium) – Remote**

  • **Position Type:** Full-Time, Remote
  • **Working Hours:** U.S. Business Hours (with flexibility for urgent issues)

### **About the Role**

We’re hiring a **Property Maintenance Coordinator** to own the **end-to-end maintenance lifecycle** across a portfolio of residential properties.

This role is execution-heavy and requires

  • Fast response times
  • Strong vendor coordination
  • Tight follow-up
  • High attention to detail

You will be the **central hub between tenants, vendors, and property owners**, ensuring all maintenance requests are handled **quickly, correctly, and completely**.

### **What You’ll Own**

### **Maintenance Request Intake (Daily Operations)**

  • Handle **10–20 daily maintenance requests** via phone, email, and tenant portals
  • Log and track requests in:
  • Yardi
  • AppFolio
  • Buildium
  • Prioritize urgent issues:
  • Plumbing leaks
  • HVAC failures
  • Safety risks

### **Work Order Management (Core Responsibility)**

  • Create, assign, and track work orders from **open → in progress → completed**
  • Ensure all tickets are resolved within SLA timelines
  • Follow up consistently until full resolution
  • Close tickets only after **tenant confirmation**

### **Vendor Coordination & Dispatch**

  • Schedule and dispatch vendors for repairs and inspections
  • Verify vendor:
  • Availability
  • Licensing
  • Insurance compliance
  • Review invoices and ensure alignment with completed work
  • Hold vendors accountable to timelines and quality

### **Preventive Maintenance (Long-Term Efficiency)**

  • Schedule recurring services:
  • HVAC servicing
  • Pest control
  • Safety inspections
  • Landscaping
  • Maintain maintenance calendars and logs
  • Reduce emergency repairs through proactive planning

### **Compliance & Documentation**

  • Maintain audit-ready records for:
  • Work orders
  • Vendor documentation
  • Invoices
  • Ensure compliance with:
  • Occupational Safety and Health Administration (OSHA)
  • Local building codes and safety standards

### **Reporting & Visibility**

  • Prepare weekly reports:
  • Open tickets
  • Resolution timelines
  • Maintenance costs
  • Deliver monthly insights:
  • Spend trends
  • Recurring issues
  • Preventive maintenance completion

### **What Makes You a Strong Fit**

  • You follow up until things are actually done
  • You can manage **multiple moving tickets without dropping details**
  • You stay calm and decisive during urgent situations
  • You balance **tenant experience + vendor accountability**

### **Required Experience & Skills**

  • 2+ years in:
  • Property management
  • Maintenance coordination
  • Hands-on experience with:
  • Yardi / AppFolio / Buildium
  • Strong organizational and multitasking ability
  • Experience with:
  • Vendor scheduling
  • Invoice review
  • Maintenance workflows
  • Proficiency in Microsoft Office / Google Workspace

### **Nice to Have (Top Candidates)**

  • Experience managing **100+ unit portfolios**
  • Knowledge of:
  • HVAC systems
  • Plumbing
  • Electrical basics
  • Experience with compliance and safety standards
  • Background in preventive maintenance programs

### **What a Typical Day Looks Like**

  • Review and prioritize incoming maintenance requests
  • Dispatch vendors and track job progress
  • Communicate updates to tenants and confirm satisfaction
  • Update systems with notes, invoices, and completion status
  • Schedule preventive maintenance to avoid future issues
  • Prepare reports for owners and leadership
  • **In short:**
  • You ensure **nothing falls through the cracks** and every issue gets resolved properly.

### **Key Metrics (KPIs)**

  • SLA compliance:
  • Emergencies < 24 hours
  • Standard requests < 72 hours
  • Tenant satisfaction scores
  • Vendor completion rates
  • Invoice accuracy
  • Preventive maintenance completion %
  • Zero compliance or safety issues

### **Why This Role Stands Out**

  • High ownership across operations
  • Direct impact on tenant satisfaction and property performance
  • Exposure to real estate operations at scale
  • Clear path into **Property Operations Manager / Portfolio Manager**

### **Apply Now**

If you

  • Are detail-obsessed
  • Follow through relentlessly
  • Can manage chaos with structure

This role is a strong fit.

## Apply

[Apply at Pavago](https://apply.workable.com/pavago/j/9C7192FA85/apply)

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