Customer Service Representative

Answer phones, gather information about client concerns, and relay information promptly to the medical team. Greet clients, register patients, and maintain accurate client and patient information Learn to recognize signs of critical versus noncritical emergencies using hospital training and protocols, and immediately alert medical staff when a patient needs attention.

Monitor the lobby and notify the medical team of changes in a patient’s condition. Support upset or worried clients with patience, empathy, and professionalism Request, email, print, and organize medical records. Communicate patient arrivals, client questions, and updates to doctors and staff.

Clean and disinfect exam rooms between patients and maintain a clean, organized lobby and reception area Process payments, explain hospital procedures, and assist with other front desk duties as needed. Qualifications Strong customer service, communication, organization, and teamwork skills; attention to detail; and the ability to work in a fast-paced emergency environment.

Veterinary Reception experience is required. . At AmeriVet, we’re committed to your growth, development, well-being, and success. We empower team members with the resources, support, and opportunities needed to thrive in their careers and make a lasting impact in our communities.

Here’s what you can expect when you join our team: Tailored development programs, mentorship, and career pathing to help you achieve your unique goals. Competitive pay, performance bonuses, 401(k) matching, and student loan assistance to foster your financial well-being. Health, dental, vision, life insurance, and mental health resources to support your overall well-being.

Generous paid time off and holidays, because your personal time matters. A supportive, collaborative environment where everyone feels a sense of belonging. Please note: Any Benefits listed above apply to full-time employees. At AmeriVet, your unique skills and passion are celebrated, and every team member has the tools to thrive.

Our people-focused approach is centered on helping you grow in your career while making a meaningful impact on the communities we serve.