Customer Service Representative

Customer Service Representative (CSR) – Veterinary Hospital Highland Animal Hospital – Fayetteville, NC Location: 981 S. McPherson Church Road, Fayetteville, NC 28303 Highland Animal Hospital is seeking an experienced Customer Service Representative (CSR) to join our fast-paced, team-oriented veterinary practice.

We operate on a walk-in basis , so the ideal candidate must be comfortable working in a busy environment while maintaining excellent customer service.

Schedule: Monday – Friday, 8:30 AM – 5:30 PM (1-hour meal break) Key Responsibilities: Answering and managing a multi-line phone system Checking in clients and their pets efficiently Processing client billing and payments after services Scheduling surgeries and boarding appointments Handling medication refill requests and processing prescriptions Providing excellent customer service to clients and patients Supporting the veterinary team with daily front desk operations Requirements: Minimum 2+ years of veterinary customer service experience (required) Ability to multitask in a fast-paced environment Strong communication and organizational skills Team-oriented with a positive attitude Must work well with others Reliable transportation required EzyVet Pims experience is preferred but not required Benefits: Paid Time Off (PTO) Paid Holidays Scrub allowance 401(k) Employee discount for personal pets If you are dependable, motivated, and thrive in a busy veterinary setting, we encourage you to apply!

At AmeriVet, we’re committed to your growth, development, well-being, and success. We empower team members with the resources, support, and opportunities needed to thrive in their careers and make a lasting impact in our communities. Here’s what you can expect when you join our team: Tailored development programs, mentorship, and career pathing to help you achieve your unique goals.

Competitive pay, performance bonuses, 401(k) matching, and student loan assistance to foster your financial well-being. Health, dental, vision, life insurance, and mental health resources to support your overall well-being. Generous paid time off and holidays, because your personal time matters. A supportive, collaborative environment where everyone feels a sense of belonging.

Please note: Any Benefits listed above apply to full-time employees. At AmeriVet, your unique skills and passion are celebrated, and every team member has the tools to thrive. Our people-focused approach is centered on helping you grow in your career while making a meaningful impact on the communities we serve.