Lead Product Manager, Consumer Experience

This

position

is

listed

on

behalf

of

a

partner

company,

who

manages

all

applications

and

next

steps.

Our

partner

is

looking

for

a

Lead

Product

Manager,

Consumer

Experience

based

in

the

United

States

.

The

Lead

Product

Manager

will

own

and

shape

the

end-to-end

consumer

experience

for

a

rapidly

growing

digital

marketplace

in

the

home

and

outdoor

services

sector.

This

is

a

strategic,

hands-on

individual

contributor

role

focused

on

strengthening

customer

relationships

beyond

the

initial

purchase

and

driving

long-term

retention.

You

will

define

the

product

vision

and

roadmap

across

the

entire

customer

journey,

from

onboarding

and

service

discovery

to

scheduling,

personalization,

and

win-back

strategies.

A

key

priority

will

be

leveraging

AI

to

create

more

intelligent,

personalized

experiences

tailored

to

individual

households.

Working

closely

with

engineering,

design,

data

science,

marketing,

and

operations

teams,

you

will

turn

customer

insights

into

impactful

product

innovations.

This

is

an

exciting

opportunity

to

influence

a

major

product

area,

drive

measurable

business

growth,

and

help

shape

the

future

of

AI-powered

consumer

experiences.

Accountabilities:

Own

the

end-to-end

consumer

product

experience,

from

the

first

booking

through

the

entire

customer

lifecycle,

ensuring

a

seamless

and

engaging

journey.

Define

and

execute

the

product

vision,

strategic

direction,

and

roadmap

for

customer-facing

digital

platforms,

including

web

portals

and

mobile

applications.

Improve

onboarding

experiences

to

build

customer

trust

and

encourage

long-term

engagement.

Enhance

search,

discovery,

and

cross-selling

capabilities

to

help

customers

identify

relevant

services

and

discover

additional

solutions.

Develop

personalized

experiences

based

on

household

characteristics,

property

information,

customer

preferences,

seasonal

needs,

and

behavioral

insights.

Optimize

scheduling

functionalities,

including

service

skips,

rescheduling,

and

frequency

adjustments,

to

reduce

friction

and

improve

satisfaction.

Improve

cancellation

and

win-back

journeys

through

targeted

retention

strategies

and

customer-focused

solutions.

Strengthen

communication

and

expectation

alignment

between

customers

and

service

professionals

through

better

property

information,

service

details,

and

data

sharing.

Identify

opportunities

to

integrate

AI-powered

and

agentic

capabilities

into

the

consumer

experience,

evaluating

their

value,

reliability,

and

potential

impact

before

deployment.

Collaborate

with

engineering,

design,

data

science,

marketing,

and

operations

teams

to

prioritize

initiatives

and

deliver

scalable

product

improvements.

Work

closely

with

the

Product

Manager

responsible

for

the

service

professional

experience

to

ensure

customer-side

improvements

also

benefit

the

broader

marketplace.

Use

product

analytics,

customer

feedback,

funnel

analysis,

and

retention

data

to

identify

opportunities

and

measure

performance.

Define

and

monitor

key

success

metrics,

including

customer

retention,

lifetime

value

(LTV),

customer

satisfaction

(CSAT),

and

marketplace

performance.

Establish

a

clear

1–2-year

product

vision

and

deliver

an

actionable

6–12-month

roadmap,

translating

strategic

priorities

into

measurable

results.

Requirements:

At

least

6

years

of

product

management

experience,

with

a

strong

background

in

consumer-facing

products

and

demonstrated

experience

launching

and

scaling

B2C

solutions.

A

proven

track

record

of

delivering

exceptional

product

outcomes,

with

clear

ownership

of

strategic

decisions

and

measurable

business

impact.

Demonstrated

experience

building

and

launching

AI-powered

consumer

products,

including

agentic

or

AI-based

experiences

used

by

real

customers.

Strong

understanding

of

personalization

strategies

and

the

ability

to

create

tailored

digital

experiences

based

on

customer

behavior

How Jobgether works

• We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.
• We appreciate your interest and wish you the best!
• Why Apply Through Jobgether?

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

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