OPWDD Intake Coordinator

# OPWDD Intake Coordinator

> Outsourcing Advantage · Santiago de los Caballeros, Dominican Republic · Full-time · Posted 2026-11-11

**Workplace:** on_site

**Department:** OSA Santiago

## Description

Outsourcing Advantage (OSA) is seeking a dedicated, organized, and compassionate **OPWDD Intake Coordinator** to support a U.S.-based organization providing services to individuals with developmental disabilities.

The ideal candidate will have excellent communication and organizational skills, strong attention to detail, and the ability to guide individuals and families through the intake and enrollment process.

Responsibilities

• Serve as the primary point of contact for all incoming intake calls, voicemails, and emails, ensuring every caller is helped professionally and every non-intake matter is routed to the correct department the same day.

• Guide each client from the initial phone call or referral all the way through enrollment in OPWDD Waiver services, acting as a steady, dependable guide throughout the process.

• Build genuine relationships with parents, advocates, and individuals so they feel comfortable reaching out with questions at any point in the process; proactively keep them updated on the status of their case.

• Collect and verify diagnosis, insurance, and demographic information required to open and process a case.

• Coordinate and schedule intake meetings and evaluations with the appropriate internal staff and outside evaluators.

• Collaborate with internal departments (clinical, care management, billing) and external partners (Care Managers, other agencies, referral sources) to gather documentation, coordinate referrals, and complete evaluations.

• Process referrals from Care Managers for waiver services and manage transfers of individuals from other agencies.

• Ensure clients are informed of the full range of services available.

• Obtain, organize, and accurately maintain individuals' intake records.

• Stay current on OPWDD processes, waiver regulations, and internal workflows.

## Requirements

• Full professional fluency in both English and Spanish — spoken and written — is required. Coordinators must be able to conduct intake calls, explain services, and correspond by email confidently in either language depending on the family's preference.

• Clear, warm, and engaging phone presence; able to convey confidence, compassion, and organization on every call, since tone of voice carries the full impression when there is no face-to-face contact.

• Strong professional writing skills for email correspondence with families, Care Managers, and outside agencies.

## Benefits

• Opportunity to work on diverse and exciting projects

• Supportive and collaborative work environment.

• Weekly payments.

• Weekends off.

• Welcome Bonus

• Performance Bonus
• Growth Opportunities

• Earn bonuses for getting your friends hired

## Apply

[Apply at Outsourcing Advantage](https://apply.workable.com/osa/j/9008F2102C/apply)

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