Reception & Customer Support Assistant

Responsibilities

• Outsourcing Advantage · Santiago de los Caballeros, Dominican Republic · Full-time · Posted 2026-10-26
• Outsourcing Advantage is seeking a Reception & Customer Support Assistant who will play a vital role in ensuring smooth communication between our clients and internal teams. Your attention to detail and organizational skills will directly impact the quality of service we deliver.
• Answer incoming calls, transfer to appropriate staff, and take clear messages, ensuring timely follow-up.
• Email customers proof of delivery (POD) and confirm receipt.
• Verify delivery documents are accurate and properly attached.
• Prepare and update spreadsheets for scheduled deliveries.
• Enter and maintain accurate records, including dates, customer details, and delivery status.

Requirements

• Basic proficiency with Excel or similar spreadsheet tools for data entry and updates

Experience handling customer communications via phone and email

• Ability to accurately enter and maintain records such as dates, customer details, and delivery status
• Bilingual in English and Spanish, with a C1 level
• Authorization to work in the Dominican Republic
• Strong attention to detail
• Ability to follow instructions and work independently

Benefits

• Opportunity to work on diverse and exciting projects.
• Supportive and collaborative work environment.
• Weekly payments.
• Weekly Incentives based on performance
• Weekends off.
• Hiring Bonus
• Growth Opportunities
• Referral Bonus
• National holidays pay double the hourly rate
• US Holidays Off when applicable
• Best work environment in Santiago
• Morning shift available.
• Back-office positions

Apply

[Apply at Outsourcing Advantage](https://apply.workable.com/osa/j/E7C7D2F543/apply)