L2 Support/Engineer

Required Skills

• Experience in L2 application/production support for enterprise systems (incident, problem, change).
• Working knowledge of Microsoft Identity Manager (MIM) operations:
• Sync run profiles, connector space/metaverse basics, error handling
• MIM Service request processing and workflow fallouts (desirable)
• Strong SQL Server skills for investigation and reporting (T-SQL querying, joins, basic performance awareness).
• Understanding of .NET/C# applications from a support perspective (logs, config, services, troubleshooting—not necessarily full-time development).
• Familiarity with Active Directory concepts (users, groups, OU structure, permissions).
• Must show a progressive advancement in responsibility including deep troubleshooting technical skills.
• Self-driven and be able to work independently with minimal supervision
• Requirements gathering in a technical environment – Cloud and on-premise infrastructure platforms
• Strong process mapping skills
• Strong analysis skills
• Identification of use cases
• Technical understanding of infrastructure technologies
• Experience of working closely with IT developers/engineers and operational teams
• Root cause analysis skills
• Ability to optimise processes and maximise efficiency
• Strong stakeholder engagement and communication skills
• Confident at presenting what they are working on
• Positive team player working as part of a large programme; questioning mind to fact find and challenge where appropriate
• Accountability for deliverables and proven track record of delivering on schedule
• Good time management
• Must be self-sufficient; able to deliver quality output without supervision
• Proficient in MS Excel, Visio, Confluence