Customer Solutions Analyst

• Join Deloitte as a Customer Solutions Analyst, where you'll work in a multidisciplinary team to transform client engagement strategies. You'll analyze customer needs, design solutions, configure tools, and support implementation. Enjoy career growth, global impact, innovative work, an inclusive culture, and purpose-driven initiatives.
• Analyser et optimiser les modèles de vente, de marketing et de service client des clients pour identifier les goulets d'étranglement opérationnels et concevoir des solutions.
• Concevoir les futures expériences client sur tous les canaux et les traduire en initiatives concrètes, en feuilles de route et en cas d'affaires.
• Soutenir la livraison de projets grâce à une planification structurée, au suivi des progrès, à la rédaction de présentations exécutives percutantes.
• Profile description:

Your skills

• Master’s degree in Business Administration, Management, Information Systems, Computer Science or Engineering.
• First experience with digital, AI or technology topics gained through internships, university projects, hackathons or personal projects.
• Strong analytical and structured problem‑solving skills, with the ability to synthesise findings into clear, concise recommendations.
• Confident use of PowerPoint and Excel. Exposure to tools like Miro or Figma is a plus.
• Interest in AI and modern SaaS tools; any exposure to GenAI tools, low‑code platforms, CRM, analytics, programming or cloud solutions is a plus.
• Clear communication skills, a collaborative mindset and the ability to work effectively in team settings with multiple stakeholders.
• Fluency in English and French. Knowledge of German or Luxembourgish is an asset.

We offer:

Your advantages of joining us

• Career growth, your way
• Access top-notch training and career development, with a clear progression path to help you level up at your own pace.
• Global impact, local connections
• Work on international projects and collaborate with diverse teams, all while making an impact locally.
• Innovative work that matters
• Tackle cutting-edge projects and utilize the latest tech, with all the tools you need to stay ahead.
• Inclusive, flexible culture
• Embrace a culture where your voice matters, with flexible hours to balance work and life seamlessly.
• Purpose-driven work
• Get involved in sustainability initiatives and community service, making a real difference while growing your career.