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Intake Specialist (Spanish Bilingual)

CrewBloom

# Intake Specialist (Spanish Bilingual)

> CrewBloom · Colombia (Remote) · Full-time · Posted 2026-11-10

**Workplace:** remote

**Department:** Healthcare Operations & Medical Support

## Description

We provide ABA therapy, and we’re looking for a caring, organized Intake Specialist. You’ll help families get from their first referral to active services. You’ll be the main contact for Spanish-speaking and English-speaking families, referring providers, and our internal teams. Your work will include accepting new referrals, verifying insurance, collecting documents, and supporting authorizations. You’ll report to our Lead Intake Specialist.

## Requirements

**What You’ll Do**

  • Receive and log referrals from phone, fax, email and portals on the same day they arrive
  • Check insurance eligibility, benefits and ABA authorization requirements
  • Contact families within 24–48 hours of a referral to explain the intake process, in English or Spanish
  • Collect intake documents such as diagnostic evaluations, prescriptions and consent forms
  • Help prepare and submit prior authorizations to Medicaid, managed care and commercial payers, and follow up on them
  • Work with BCBAs and LBAs to get clinical documents, and flag cases that may need a Single Case Agreement
  • Track authorization expiration dates and start re-authorizations 30+ days before they expire
  • Keep tracking-system records accurate, audit your caseload and report on case status
  • Work with the billing, clinical, and scheduling teams so families move smoothly into services
  • Follow HIPAA and confidentiality rules at all times

**What You Bring**

  • Fluency in English and Spanish, spoken and written
  • A high school diploma or equivalent (an associate’s or bachelor’s degree in healthcare administration, human services or business is a plus)
  • 1–2 years of experience in healthcare intake, patient access, insurance coordination or admin support
  • Working knowledge of prior authorizations, eligibility verification, EOBs and Medicaid managed care
  • Strong organization and the ability to handle multiple cases accurately
  • Warm, clear communication with families who are new to the healthcare system
  • Proficiency in Microsoft Office or Google Workspace, and comfort learning new systems quickly

**Nice to Have**

  • Experience in ABA, behavioral health or pediatric healthcare
  • Familiarity with NYS Medicaid managed care plans and payer authorization portals
  • Experience with EHR, CRM or intake software
  • Mandarin as a third language

## Benefits

  • **Join Our Dynamic Team:** Experience our fun, inclusive, innovative culture that values your unique contributions and supports your professional growth.
  • **Embrace the Opportunities:** Seize daily chances to learn, innovate, and excel. Make a real impact in your field.
  • **Limitless Career Growth:** Unlock a world of possibilities and resources to propel your career forward.
  • **Fast-Paced Thrills:** Thrive in a high-energy, engaging atmosphere. Embrace challenges and reap stimulating rewards.
  • **Flexibility, Your Way:** Embrace the freedom to work from home or any location of your choice. Create your ideal work environment.
  • **Work-Life Balance at Its Best:** Say goodbye to stressful commutes and hello to quality time with loved ones. Achieve a healthy work-life integration to perform at your best.

## Apply

[Apply at CrewBloom](https://apply.workable.com/crewbloom/j/6E0F8D5D03/apply)

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