Field Implementation Manager

About the Role

Join a team bringing an AI-powered platform to automotive dealerships across North America. You will lead on-site launches, train dealership staff, and help teams adopt new tools in their daily workflows.

What You'll Do

• Lead on-site go-lives and product launches at dealership locations.
• Deliver hands-on training for staff across different roles.
• Partner with dealership leaders to communicate the business value of the platform and encourage adoption.
• Troubleshoot challenges during implementation and help teams resolve issues in real time.
• Document launch outcomes and transition accounts to downstream teams.
• Share field insights with Sales, Product, and Customer Success to improve onboarding and customer experience.
• Build trusted relationships with dealership staff and leadership throughout launch phases.

What We're Looking For

• At least 1 year of customer-facing experience in training, onboarding, service, or support.
• Experience leading on-site go-lives or product launches and training staff through engaging, hands-on sessions.
• Strong communication and presentation skills, with the ability to adapt to different audiences.
• Ability to learn new systems and tools quickly, document launch outcomes, and share useful feedback across teams.
• Experience in SaaS, automotive, or phone systems is helpful, as is a background in field training, deployment, or customer onboarding.
• Familiarity with dealership or service department workflows, high-growth product rollouts, or AI tools for training and documentation is a plus.
• English/French or English/Spanish bilingual skills are an advantage.

Compensation & Benefits

Salary range: $70,000 to $85,000 USD annually.

Location

Hybrid role based in Canada, with remote work and regular on-site travel across the United States and Canada. Expect approximately three weeks of on-site travel per month and proximity to a major airport.