Cloud Support Engineer

About MicroStrategy

• MSTR) is at the forefront of transforming organizations into intelligent enterprises through data-driven innovation.
• We don't just follow trends—we set them and drive change.
• As a market leader in enterprise analytics and AI software, we've pioneered the BI and analytics space, empowering people to make better decisions and revolutionizing how businesses operate.
• We are now also at the forefront of AI disruption, providing data via our enterprise semantic layer to AI agents, tools, and platforms.
• But that's not all.
• Strategy is also leading a groundbreaking shift in digital assets, adopting bitcoin as our primary treasury reserve asset in 2020.
• Since then, we have issued innovative bitcoin-backed securities and have been the leader in bitcoin treasury companies.
• This visionary move has helped us build a fortress balance sheet, and is solidifying our position as a forward-thinking, innovative force in the market.
• Our people are the core of our success.
• At Strategy, you'll join a team of smart, creative minds working on dynamic projects with cutting-edge technologies.
• We thrive on curiosity, innovation, and a relentless pursuit of excellence.
• Our corporate values—bold, agile, engaged, impactful, and united—are the foundation of our culture.
• As we lead the charge into the new era of AI and financial innovation, we foster an environment where every employee's contributions are recognized and valued.
• Join us and be part of an organization that lives and breathes innovation every day.
• At Strategy, you're not just another employee, you're a crucial part of a mission to push the boundaries of analytics and redefine financial investment.

Responsibilities

• The Cloud Support Engineer will be responsible for providing support to customers for Cloud environments and applications.
• Day to day management of the Strategy Cloud infrastructure including scheduled and emergency maintenance activities as well as scheduled on-call coverage.
• Implementation of Customer change requests in compliance with the Change Control regime.
• Incident response including troubleshooting of the infrastructure related issues and collaboration with Technical Support and Technology teams on troubleshooting of platform related issues.
• Strategy Platform administration.
• Maintaining high quality documentation for all related tasks.

Requirements

• AWS, Azure, Linux, GCP and containers (Kubernetes) experience is a must.
• Must possess an enthusiastic personality and foster a positive work environment.
• Strong written and verbal communication skills in English is a must.
• Well-organized with effective time management skills.
• Team player - always willing to give support to others and ask for help if needed.
• Ability to work independently.
• Attention to detail.
• Available to work from the Warsaw office at least 3 days a week.

Preferred

• Technical education or experience in IT roles strongly preferred.
• Practical experience managing critical customer issues is a plus.

Pay

We offer annual compensation in the range of 130,000–150,000 PLN gross