Sr Manager, Global Process Owner – Document & Records Management

Use Your Power for Purpose Every day, our unwavering commitment to quality ensures the delivery of safe and effective products to patients. Our innovative, flexible, and customer-oriented science and risk-based compliant quality culture drives everything we do.

Whether you are engaged in development, maintenance, compliance, or analysis through research programs, your contribution is vital and directly impacts patients. ROLE SUMMARY The Global Process Owner (GPO) serves as the global subject matter expert and process lead for the Document Management and Records Management Level 2 (L2) processes across Pfizer Global Supply (PGS) and Pharmaceutical Sciences (PharmSci).

The GPO leads the development, maintenance, performance monitoring, and continuous improvement of global process standards to support consistent, compliant, and effective execution across the network. The role applies deep GMP/GDP, quality systems, and process expertise to assess complex issues, identify risks and trends, and develop practical solutions and recommendations.

The GPO leads the L2 Process Centric Team (PCT) for Document Management and Records Management and works across functions and sites to build alignment, coordinate process improvements, and support implementation of global requirements. The role also identifies opportunities to simplify and improve processes through digital capabilities, automation, and appropriate use of artificial intelligence.

What You Will Achieve In this role, you will: Global Process Leadership Lead the development, maintenance, and continuous improvement of global Document Management and Records Management processes and standards. Apply GMP/GDP, Quality Management System, regulatory, and industry knowledge to support compliant and risk-based process design.

Monitor process performance through established metrics, KPIs, stakeholder feedback, and operational data. Analyze complex process issues and trends, identify risks and improvement opportunities, and develop recommendations and solutions. Lead implementation of approved process improvements in partnership with appropriate stakeholders.

Identify opportunities to simplify, automate, and improve processes through digital and AI-enabled capabilities. Process Governance & Cross-Functional Leadership Lead the L2 Process Centric Team for Document Management and Records Management, establishing priorities and coordinating cross-functional activities.

Provide subject matter expertise and recommendations to process sponsors, governance forums, Local Process Owners (LPOs), and other stakeholders. Facilitate resolution of complex process issues requiring input from multiple functions, sites, or subject matter experts. Build alignment and influence stakeholders to support consistent interpretation, implementation, and adoption of global process requirements.

Partner across Quality, PGS, PharmSci, Digital, and other functions to advance process objectives without reliance on direct reporting authority. Documentation & Digital Process Enablement Develop, author, and maintain global process documentation, including global SOPs, work instructions, forms, templates, job aids, and supporting materials.

Define business and process requirements for supporting digital solutions, including PDOCs, QualityDocs, and Smart Document System. Provide process expertise during the evaluation, design, testing, implementation, and improvement of relevant digital capabilities. Partner with Digital, Quality, and business stakeholders to address system-related process issues and improvement opportunities.

Risk, Performance & Continuous Improvement Identify and assess global process risks and coordinate appropriate mitigation activities. Analyze process metrics and trends to identify recurring issues, emerging risks, and opportunities to improve process effectiveness.

Communicate significant process trends, risks, and recommendations to appropriate stakeholders and escalate unresolved concerns through established governance pathways. Lead cross-functional continuous improvement and change activities and monitor effectiveness following implementation.

Training & Process Capability Define global process training requirements in collaboration with training representatives, LPOs, and other stakeholders. Develop or provide subject matter expertise for process training, guidance, and supporting materials. Provide technical and process guidance to LPOs and other stakeholders regarding interpretation and application of global requirements.

Identify capability or knowledge gaps and recommend appropriate solutions to support consistent process execution. undefined Here Is What You Need (Minimum Requirements) BA/BS with at least 6 years of relevant experience; MBA/MS with at least 5 years of relevant experience; PhD/JD with at least 1 year of relevant experience; or MD/DVM with relevant experience.

Demonstrated knowledge of GMP/GDP requirements and regulatory expectations applicable to document and records management. Relevant experience in Quality, Quality Systems, pharmaceutical operations, PharmSci, manufacturing, or another regulated environment. Demonstrated ability to independently analyze and resolve complex process, quality, or compliance issues.

Experience leading projects, processes, or cross-functional initiatives involving multiple stakeholders. Demonstrated ability to influence, build alignment, and achieve results without direct reporting authority. Strong analytical, risk assessment, problem-solving, written, and verbal communication skills. Ability to manage multiple priorities and deliver work within established timelines.

Proficiency with standard business applications and relevant quality or document management systems. Bonus Points If You Have (Preferred Requirements) Experience with Document Management, Records Management, Quality Systems, or related GMP/GDP processes within the biopharmaceutical industry. Experience leading or supporting global or multi-site processes in a regulated environment.

Experience with process governance, standardization, continuous improvement, and quality risk management. Demonstrated ability to develop solutions to complex problems involving multiple stakeholders and competing requirements. Experience leading cross-functional process improvement or digital enablement initiatives.

Experience with QualityDocs, PDOCs, Smart Document System, or comparable enterprise document and records management platforms. Experience identifying and implementing opportunities for process simplification, automation, or productivity improvement.

Experience using AI and generative AI technologies, including tools such as Microsoft Copilot, to support problem solving and productivity, with an understanding of responsible AI practices.

Candidate demonstrates a breadth of diverse leadership experiences and capabilities including: the ability to influence and collaborate with peers, develop and coach others, oversee and guide the work of other colleagues to achieve meaningful outcomes and create business impact.

PHYSICAL/MENTAL REQUIREMENTS Ability to perform work in a professional office, manufacturing-support, and virtual environment using standard computer and communication technologies. Ability to communicate effectively through written, verbal, and virtual channels with colleagues and leaders across multiple functions, cultures, and geographic regions.

Ability to analyze and synthesize complex business, technical, quality, regulatory, and performance information and exercise sound independent judgment. Ability to manage multiple complex priorities simultaneously, appropriately assess risk and urgency, and adapt to evolving business requirements.

Ability to maintain focus and effectiveness when addressing complex, sensitive, or time-critical business and quality matters. Ability to facilitate and participate in meetings, workshops, presentations, and discussions with geographically dispersed stakeholders. Ability to work effectively in a highly matrixed, collaborative environment where outcomes frequently depend on influence rather than formal authority.

Ability to work at a computer for extended periods and utilize standard business and learning technologies required to perform the role. Ability to travel, as required, to Pfizer sites and other business locations. NON-STANDARD WORK SCHEDULE, TRAVEL OR ENVIRONMENT REQUIREMENTS Travel up to 10%, based on business needs. Position is primarily aligned to a standard Monday through Friday work schedule.

Flexibility is required to collaborate across global time zones and participate in meetings or business activities outside normal working hours when necessary. Flexibility may be required to support manufacturing, quality, regulatory inspection, or other significant operational matters outside standard business hours.

Work may include periodic presence in manufacturing or other controlled environments in accordance with applicable site requirements. OTHER JOB DETAILS Last Date to Apply for Job: 9/16/26 Work Location Assignment: Hybrid The annual base salary for this position ranges from $124,400.00 to $207,400.00.

In addition, this position is eligible for participation in Pfizer’s Global Performance Plan with a bonus target of 17.5% of the base salary and eligibility to participate in our share based long term incentive program. We offer comprehensive and generous benefits and programs to help our colleagues lead healthy lives and to support each of life’s moments.

Benefits offered include a 401(k) plan with Pfizer Matching Contributions and an additional Pfizer Retirement Savings Contribution, paid vacation, holiday and personal days, paid caregiver/parental and medical leave, and health benefits to include medical, prescription drug, dental and vision coverage. Learn more at Pfizer Candidate Site – U.S. Benefits | (uscandidates.mypfizerbenefits.com).

Pfizer compensation structures and benefit packages are aligned based on the location of hire. The United States salary range provided does not apply to Tampa, FL or any location outside of the United States. This role is posted in multiple locations.

If you are applying for the role in an secondary job posting location where pay transparency regulations apply, your Talent Advisor will share the local pay information with you during the first interview. Relocation assistance may be available based on business needs and/or eligibility. Candidates must be authorized to be employed in the U.S. by any employer. U.S.

work visa sponsorship (such as TN, O-1, H-1B, etc.) is not available for this role now or in the future. Sunshine Act Pfizer reports payments and other transfers of value to health care providers as required by federal and state transparency laws and implementing regulations.

These laws and regulations require Pfizer to provide government agencies with information such as a health care provider’s name, address and the type of payments or other value received, generally for public disclosure.

Subject to further legal review and statutory or regulatory clarification, which Pfizer intends to pursue, reimbursement of recruiting expenses for licensed physicians may constitute a reportable transfer of value under the federal transparency law commonly known as the Sunshine Act.

Therefore, if you are a licensed physician who incurs recruiting expenses as a result of interviewing with Pfizer that we pay or reimburse, your name, address and the amount of payments made currently will be reported to the government. If you have questions regarding this matter, please do not hesitate to contact your Talent Acquisition representative.

EEO & Employment Eligibility Pfizer is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability or veteran status.

Pfizer also complies with all applicable national, state and local laws governing nondiscrimination in employment as well as work authorization and employment eligibility verification requirements of the Immigration and Nationality Act and IRCA. Pfizer is an E-Verify employer. This position requires permanent work authorization in the United States.

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