Manager, Renewals

• The Renewal Manager leads the Renewal Desk and owns renewal governance, forecast accuracy, and process discipline across Enterprise, Mid-Market, and Digital Success (DST) segments.
• This leader ensures renewal predictability, contraction visibility, and scalable automation execution while partnering closely with Sales and Customer Success leadership.

About Restaurant365

Restaurant365 is transforming how restaurants run their businesses. Today, we help more than 50,000 restaurant locations manage their finances, operations, and people. As AI changes what's possible, we're reimagining how restaurant back offices operate—automating routine work, helping teams make better decisions, and giving restaurant leaders more time to focus on growing their businesses.

We're transforming how we work, too. AI is changing how we build products, solve problems, and deliver results for our customers. We're embracing new ways of working, moving faster, and creating opportunities for our people to make a greater impact.

At Restaurant365, our culture is built on ownership, collaboration, and continuous improvement. We believe in challenging ourselves, learning every day, and working together to achieve great results. We're looking for people who are curious, take initiative, and want to grow while helping shape the future of an industry.

Responsibilities

• This role carries operational authority over renewal forecast accuracy and renewal process compliance.
• Renewal Governance & Forecast Ownership
• Own aggregate renewal forecast accuracy (target ±3–5%)
• Lead weekly renewal forecast calls
• Audit CPQ Renewal Opportunities for hygiene and completeness
• Ensure 120-day trigger compliance
• Escalate forecast risks to VP, Customer Success and Sales Leadership
• Contraction & Revenue Risk Oversight
• Customer Success Manager (CSM) acknowledgment
• Documented rationale
• Leadership visibility if above threshold
• Monitor contraction trends by segment
• Identify systemic churn drivers
• DST Automation Leadership
• Own scaled renewal automation strategy
• Optimize renewal workflow triggers
• Reduce manual intervention dependency
• VP Customer Success
• Sales Leadership
• Revenue Operations
• Ensure pricing and concession discipline
• Improve renewal cycle time
• Identify growth opportunities for Sales
• Manage Renewal Specialists
• Set KPIs and provide coaching and feedback that drives expected outcomes in the following areas:
• On-time renewal %
• Forecast accuracy
• Gross Revenue Retention (GRR) contribution
• Reduction in surprise churn
• Coach Specialists on negotiation process discipline
• Drive accountability and continuous process improvement
• Success Metrics

Internal Employees - R365 is committed to growing talent from within. If you see a role that excites you and you meet the qualifications, we encourage you to apply -regardless of your current location or work arrangement. Reach out to your People Business Partner if you have questions.

DYN365, Inc d/b/a Restaurant365 is an equal opportunity employer.