Project Manager

Responsibilities

• Responds promptly to client maintenance requests via PVC Connect and direct communication; evaluates concerns and manages work orders through completion using best practices.
• Maintains clear and continuous communication with clients, vendors, and internal stakeholders; negotiates quotes, provides updates, and ensures customer satisfaction.
• Manages 45–60 open work orders concurrently, averaging 8–15 per week with values ranging from $200 to $1M; ensures projects are completed on time, within scope, and at high quality standards.
• Adheres to SOPs and company guidelines while supporting Facilities Management staff; may lead rollouts, prepare bids, and identify opportunities for additional business.

Requirements

• Minimum of 3–5 years of experience resolving client issues in a commercial facilities or property management setting.
• Proven success in a phone-based customer service role with strong communication and problem-solving skills.
• Strong computer skills required, including experience with CRM systems, data entry, scheduling, and reporting tools.

PLEASANT VALLEY CORPORATION

a successful and stable, family-owned and operated Commercial Real Estate Firm established in 1976 and headquartered in Medina, Ohio, boasts a dynamic presence across four key divisions: Construction, Facility Management, Property Management, and Real Estate Brokerage. Our comprehensive suite of commercial property services is characterized by effective project management, proactive communication, top-tier workmanship, and cutting-edge solutions.

WE OFFER

An exceptional culture and positive work environment

Comprehensive benefits

Personal recognition

Individual development opportunities

• A clear path for career advancement!
• Shift
• M-F | 8:30a – 5:00p

Work Location

• Onsite – Medina, OH
• Division
• Facilities Management

Team

• Facilities Management
• Reports To
• National Account Operations Manager

Job Purpose

The

Project Manager is responsible for serving as the primary point of contact for clients at both local and corporate levels for assigned projects. This role manages multiple projects simultaneously from initiation through completion, ensuring alignment with client expectations, timelines, and company standards. The Project Manager works in direct coordination with account representatives to deliver successful outcomes and maintain strong client relationships.

Vendor and Work Order Management

Creates and manages work orders, sources and assigns subcontractors or technicians, and ensures timely, cost-effective service delivery across multiple ongoing projects.

Education or Equivalent Experience

Bachelor’s degree in Business Administration preferred; alternatively, 5–7 years of relevant experience without a degree.

Industry Knowledge

Familiarity with construction and general trades required; PMP certification is a plus.

Do YOU have these qualities?

Apply now to explore a fulfilling career with Pleasant Valley Corporation!