Claim Handler CH4

The claims handler will be responsible for managing a caseload of motor claim. The handler will manage the claim from inception to settlement pre litigation.

Key Responsibilities

To pro-actively manage a caseload of motor claims which will include personal injury (OIC and MOJ) and credit hire.

Maintain accurate data on relevant case management system

Comply with set client SLA’s

Ensure quality service standards and productivity levels are maintained to a high standard

Allocate new claims and set strategies

Carry out supervisory tasks appropriate to level

Assist with training and mentoring junior team members

• Undertake appropriate additional tasks provided by the Team Leader
• Client review meetings and assist with client project work where applicable
• Build and maintain excellent relationships with Clients

Skills, Knowledge & Expertise

Minimum 5 years claims handling experience

Excellent attention to detail

Strong communication and negotiation skills

Strong organisational skills

Supervisory experience is desirable

• The ability to manage own volume workload via task management
• The ability to work as a team and independently
• Strong Client relationship skills