Claim Handler CH3

🚗 Claims Handler – Motor (Pre-Litigation)

Be the expert. Drive results. Make an impact.

• Are you an experienced Motor Claims Handler ready to take ownership of your own caseload and make a real difference? We’re looking for a confident, detail-driven professional to manage pre-litigated motor claims (up to £25,000 reserve) from inception through to settlement.
• If you thrive in a fast-paced environment, enjoy negotiating strong outcomes, and want to mentor and support others along the way — this could be your next move.
• 🌟 The Role

• As a Motor Claims Handler, you’ll manage a varied caseload of pre-litigated motor claims, including personal injury, from inception to settlement. Ensuring every case is handled efficiently, professionally, and with exceptional service standards.
• You’ll play a key role in delivering results — not just for clients, but for the wider team.
• 💡 Why Join Us?

Take ownership of your own caseload

Develop your technical expertise

Play a key mentoring role within the team

Work in a supportive, collaborative environment

Be part of a business that values productivity and service excellence

Key Responsibilities

🔎 What You’ll Be Doing

• Managing a caseload of pre-litigated motor claims (including PI) from inception to settlement
• Handling claims within and outside the MOJ Portal (Stages 1 & 2)

Working within the predictive costs regime

Negotiating settlements to achieve strong commercial outcomes

Ensuring accurate data input and file maintenance

Communicating clearly and confidently with clients

Supporting colleagues to maintain consistently high service levels

Acting as a technical referral point for team members

Mentoring and supporting new starters

Conducting file audits where required

Skills, Knowledge & Expertise

✅ What We’re Looking For

You’ll ideally bring

• Experience handling motor PI claims under the predictive costs regime
• Strong knowledge of the MOJ Portal (Stages 1 & 2)

Solid pre-litigation experience

Experience handling claims outside the MOJ and predictive cost regime

Previous mentoring experience (desirable)

Strong working knowledge of Microsoft Word, Excel, and email

Excellent attention to detail

Confident negotiation skills

Outstanding communication skills

Strong organisational abilities

A collaborative mindset and willingness to support others

If you’re ready to take the driver’s seat in your claims career and be recognised for your expertise and leadership, we’d love to hear from you.