Technical Account Manager

Join Ben, a revolutionary benefits platform that connects the entire benefits ecosystem. As a Technical Account Manager, you will own the technical relationship with enterprise customers, troubleshoot technical issues, guide customers through changes, and be the voice of the customer in product development. You will thrive in this role if you have customer-facing experience, have owned enterprise accounts, have hands-on technical troubleshooting experience, and have worked closely with product and engineering teams.

• Establish and maintain technical relationships with enterprise customers, serving as their primary technical contact for platform-related issues.
• Diagnose and resolve technical issues, including API errors, SSO and authentication issues, and integrations, while collaborating with Engineering as needed.
• Proactively manage customer accounts, anticipating key moments and risks, and advocating for customer needs to Product and Engineering teams.