Head of Implementation

Join Ben, a revolutionary benefits platform that connects the entire benefits ecosystem to create better outcomes for employers, employees, brokers, and providers. As the Head of Implementation, you will transform how we implement enterprise customers, make implementation AI-native, own the ARR we launch, open up partner-led delivery, and lead the team through the change. You will love this role if you have built an implementation function, led enterprise delivery, built and led teams, have technical credibility, taken a team through an AI shift, and carried a commercial number.

About Ben

• Transform how we implement enterprise customers by rebuilding the operating model, standards, and reusable components to scale delivery.
• Make implementation AI-native by deciding what agents can genuinely own and where humans stay in the loop, then rebuilding delivery around that.
• Own the ARR we launch by ensuring every pound of new revenue goes live through your team, with builds landing on the promised date and at a high standard.