Gift Shop Associate

**Starting Wage:  $17.15/hr**

**Company Standards**

At Angel of the Winds, the World’s Friendliest, Casino Resort we require all employees to provide exceptional guest service with a positive and out-going attitude. We value all guests and team members through our guiding values; Welcoming, Engaged, Accountable, Customer Experience, and Team. We have a commitment to understand, define, and deliver what our guests want and represent our company by being professional and courteous to all.

**Responsibilities**

• Follows compliance with register operations policies and procedures
• Enforces compliance for age restricted sales
• Ensure that each customer receives outstanding service by providing a friendly environment, which includes greeting and acknowledging every customer, maintaining outstanding standards, solid product knowledge and all other aspects of customer service
• Maintain an awareness of all promotions and advertisements
• Accurately and efficiently ring on registers and accurately maintain all cash and paperwork at the registers
• Communicate customer requests to management
• Maintain orderly appearance of register area and supplies stocked and rotated for expiration dates
• Count money in cash drawers at the beginning and end of shifts to ensure that amounts are correct and that there is adequate change
• Compliant with established store policies and standards, such as safekeeping funds and property, personnel practices, security, sales and record-keeping procedures
• Work nights, weekends and holidays as required.
• Performs other duties as assigned.

**Qualifications**

• Exceptional guest service skills required.
• Cash handling experience.
• Prior retail experience (preferred)
• Must be customer service oriented and have excellent verbal and written communication skills with the ability to multi-task and work independently.
• Basic math knowledge and cash handling experience.
• Must be a team player and demonstrate reliability.
• Ability to operate general office equipment.
• Ability to receive and comply with verbal directives.
• Ability to interact in a positive demeanor under pressure conditions.
• Ability to adapt to fluctuating levels of customer service requests.

**Certificates, Licenses, Regulations**

• Must be able to obtain and maintain a Class B gaming license from the Stillaguamish Tribal Gaming Agency and Washington State.
• Must be able to obtain and maintain a Washington State Mandatory Alcohol Server Training (MAST) Class 12 Mixologist Permit.

**Physical Demands and Work Environment**

Constantly requires the ability to receive detailed information through oral and written communication. The position requires exerting up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects. Requires repetitive movement daily with sedentary work, occasional bending and crouching. This is a 24 hour, 7 days a week work operation.