IT Engineer

CentralReach is a leading provider of autism and IDD care software for Applied Behavior Analysis (ABA), multidisciplinary therapy, and special education. Trusted by more than 200,000 users, we enable therapy providers, educators, and employers to scale the way they deliver ABA and related therapies with innovative technology, market-leading industry expertise, and world-class customer satisfaction.

CentralReach

is

seeking

a motivated, customer-focused IT Engineer to join our Information Technology team. This role is part of a collaborative team responsible for providing exceptional technical support to employees, managing corporate technology systems, and continuously improving IT operations.

The ideal candidate is a well-rounded IT professional who enjoys solving technical challenges, supporting employees, and working with modern cloud-based technologies. This position combines hands-on employee support with endpoint management, identity and access administration, SaaS application support, security, and IT process improvements.

As an IT Engineer, you will work closely with fellow IT Engineers to ensure employees have reliable, secure, and efficient access to the tools and technology they need to succeed. You will share responsibility for daily IT operations while contributing to projects that enhance the organization's technology environment and employee experience.

Key Accountabilities:

Employee Technical Support

Provide

timely

, professional, and effective

L2/L3

technical support to employees

• (onsite & remote
• ) across Windows, macOS, mobile devices, and enterprise applications.

Collaborate with fellow IT Engineers to manage and resolve incoming support requests, incidents, and service tickets.

Troubleshoot hardware, software, networking, authentication, and application-related issues.

Participate in employee onboarding, offboarding, and internal transfers, including equipment preparation, account provisioning, and access management.

Take ownership of assigned technical issues from

initial

investigation through resolution,

escalating

or collaborating when

appropriate

.

Maintain clear communication with employees

regarding

issue status, troubleshooting steps, and resolution.

Create and

maintain

knowledge base articles, troubleshooting guides, and internal IT documentation.

Endpoint & Device Management

Administer and

maintain

Windows and macOS endpoints using management platforms such as Microsoft Intune,

Iru

, or equivalent solutions.

Configure, deploy, and troubleshoot corporate laptops, peripherals, and mobile devices.

Support automated device provisioning, application deployment, operating system updates, and patch management.

Monitor and

maintain

endpoint security, compliance, and configuration standards.

Assist

with hardware inventory, asset tracking, procurement, and device lifecycle management.

Collaborate with the IT team to improve device deployment processes and endpoint management practices.

Identity, Access & SaaS Administration

Administer and support Microsoft 365, Entra ID, and other enterprise SaaS applications.

Manage user accounts, security groups, permissions, licenses, and application access.

Support Single Sign-On (SSO), Multi-Factor Authentication (MFA), and identity lifecycle management.

Troubleshoot authentication, application access, and user provisioning issues.

Assist with SaaS application configuration, integrations, and administration.

Ensure access management processes follow established security policies and least-privilege principles.

IT Operations & Security

Collaborate with fellow IT Engineers to

maintain

the reliability, security, and availability of corporate IT services.

Implement and

maintain

IT security controls, including endpoint protection, device encryption, patching, and access management.

Partner with

• Legal,
• Security and other internal teams to address vulnerabilities, security concerns, and compliance requirements.

Assist with IT audits, security reviews, and evidence collection for applicable compliance frameworks.

Maintain

accurate

documentation of IT systems, configurations, procedures, and operational processes.

Coordinate with external vendors and service providers to troubleshoot issues and support IT services.